HR Administrator
hace 2 meses
About the Role:
We are seeking a highly skilled HR Administrator to join our team at Alight. As an HR Administrator, you will be responsible for providing support and execution of data management/customer services activities, ensuring that output is accurate and on time.
Key Responsibilities:
- Advise clients on HR Administration processes and ensure a good understanding of client-specific processes and tasks.
- Independently perform data management or customer service activities as per the agreed calendar and KPIs.
- Ensure data management is performed accurately and on time.
- Respond to tickets and calls within SLA timescales and to a high standard.
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.
- Support the updating of DWIs and proficiently use systems and tools.
- Conduct Knowledge Transfer sessions related to client/country-specific processes and ensure the audience has understood and can put into practice.
- Report system issues/defects correctly and log tickets with the necessary details and evidence.
- Highlight deviations from the standard scope of service to the Service Manager.
- Recognize and deal appropriately with sensitive and confidential information.
- Complete all learning objectives successfully.
- Record time accurately and on time.
- Adhere to Alight Security Standards.
- Contribute to team meetings and raise any issues immediately to the Service Manager.
- Stay up to date with all Alight HR announcements and communications.
- Build good relationships with all lines of businesses where appropriate.
- Update internal stakeholders, when needed, in a timely and accurate way.
- Participate in projects and activities as needed and assigned.
Requirements:
- Good knowledge of MS Office tools such as Excel, Word, and PowerPoint.
- Flexibility to support a global and fast-paced environment.
- Attention to detail.
- Excellent written and verbal skills in both English and Dutch.
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
- 1 year experience in Customer Care and/or HR Administration.
- Very good knowledge and understanding of Alight and client-specific HR Admin/Customer Care processes.
Essential:
- High School/University diploma or equivalent.
- HRIS knowledge.
- High level of English spoken and written allowing everyday work communication in this language.
- High level of Dutch spoken and written allowing everyday work communication in this language.
- Additional language(s) as required for a specific position.
We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
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