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Customer Service Representative

hace 2 meses


Terrassa, Barcelona, España Donaldson A tiempo completo

At Donaldson, we're dedicated to solving the world's most complex filtration challenges. Our team is passionate about making a meaningful impact and driving innovation in the industry.

We're seeking a highly skilled Customer Service Representative to join our team in Terrassa, Spain. As a key member of our sales support team, you will play a critical role in delivering exceptional customer service and driving business growth in the DACH region.

Key Responsibilities:

  1. Process and manage customer purchasing orders with precision and attention to detail.
  2. Provide administrative support to assigned customers, ensuring seamless communication and timely resolution of issues.
  3. Collaborate with internal teams, including sales, logistics, finance, and production, to ensure alignment and effective communication with customers.
  4. Manage invoice creation, corrections, and returns, ensuring accuracy and efficiency.
  5. Respond to customer inquiries regarding standard pricing, lead times, products, and availability, providing clear and concise information to maintain excellent customer relationships.

Requirements:

  1. Minimum 1 year of experience in customer service, administration, or logistics.
  2. Proficiency in MS Office packages and Outlook.
  3. Knowledge of Oracle R12, incoterms, payment terms, and CRM is an asset.
  4. Fluent German and English language skills.
  5. Strong communication, time management, and adaptability skills.
  6. Proactive attitude, ability to take decisions when necessary, and work collaboratively as part of a team.

What We Offer:

  1. A dynamic and multicultural work environment.
  2. A temporary position (6 months) to cover a maternity leave.
  3. A flexible working schedule with 3 days of remote work per week.
  4. A competitive salary and monthly meal allowance.
  5. Initial training in the office for 1 month.