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Customer Success Manager
hace 2 meses
**About the Role**
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Formalize. As a key member of our Customer Success function, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base.
**Key Responsibilities**
- Work closely with our customers to solve problems, create value, and build loyalty
- Help build and optimize our Customer Success function across products and customer tiers
- Collaborate on projects across departments to improve the customer experience
- Be a source of customer feedback and qualified product ideas
- Help bring the voice of our customer into the heart of the business and make it relevant and actionable
**Requirements**
- Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position
- Experience working with SaaS platforms
- Strong communicator, collaborator, and problem solver
- Connect effortlessly with clients and build lasting relationships
- Professional with great business acumen and customer understanding
- Structured, diligent, and dedicated
- Professional fluency in English
- Native fluency in French
**About Formalize**
Formalize is a tech company founded in 2021 with offices in multiple European markets. We are a team of +100 people from 13 nationalities operating in multiple European markets and are one of the fastest-growing SaaS scale-ups. Our journey started within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by Formalize, laying the foundation of our success story. We have extended our expertise to a larger compliance universe including data compliance, risk, and privacy. Formalize helps companies to effortlessly navigate and stay ahead in the ever-changing landscape of compliance.
