Director of Client Services and Media Strategy
hace 6 días
The Client Service Director will play a key role in ensuring the smooth operation of all current agency clients, providing exceptional service and support to meet their needs and exceed their expectations. This will involve working closely with clients, media agencies, and internal stakeholders to deliver high-quality results and drive business growth.
Key ResponsibilitiesMedia Agencies Relationship and OpportunitiesThe successful candidate will be responsible for:
- Receiving and analyzing briefings from client's agencies to deliver campaign objectives to the media team.
- Building and maintaining strong relationships with media agencies to identify opportunities for business growth.
- Monitoring and managing media campaigns to ensure they meet client objectives.
- Supervising administrative coordination across all accounts to ensure seamless delivery.
- Providing media planning support as needed.
The Client Service Director will also be responsible for:
- Developing a prospecting strategy to identify new business opportunities.
- Creating and presenting offers to prospects, including media planning support as needed.
The successful candidate will also be responsible for:
- Following up on revenue objectives with clients to ensure they are met.
- Developing client development plans to drive business growth.
- Providing media planning support to clients.
- Overseeing summaries and reports to clients to ensure they are informed and up-to-date.
- Handling client calls and requests in a timely and professional manner.
- Renewing contracts with existing clients to ensure continued business.
- Remarketing assets to clients to drive business growth.
To be successful in this role, the Client Service Director will need to have:
- Minimum 12 years' experience in media and client services.
- Fluent English and Spanish (written and spoken) to communicate effectively with clients and internal stakeholders.
- Natural negotiation skills to build strong relationships with clients and media agencies.
- Strong profit-oriented profile to drive business growth.
- Commercial and entrepreneurial acumen to identify opportunities for business growth.
- Attention to detail to ensure seamless delivery of services.
- Good communication and people skills to build strong relationships with clients, media agencies, and internal stakeholders.
- Ability to build relationships with key internal stakeholders to drive business growth.
- Eagerness to succeed and ambition to achieve results.
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Madrid Centro, Madrid, España Catenon A tiempo completoAbout the RoleThe Client Service Director will play a crucial role in ensuring the smooth operation of all current agency clients, providing exceptional service and support to meet their needs and exceed their expectations. This includes delivering all requested services and reports, influencing media investment strategies, and working closely with clients'...
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Madrid Centro, Madrid, España Catenon A tiempo completoAbout the RoleThe Client Service Director will play a crucial role in ensuring the smooth operation of all current agency clients, providing exceptional service and support to meet their needs and exceed their expectations. This includes delivering all requested services and reports, influencing media investment strategies, and working closely with clients'...
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