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Head of Customer Relationship Management

hace 2 meses

Madrid, Madrid, España Payretailers Arg S.R.L. A tiempo completo

**About Us**

At PayRetailers Arg S.R.L., we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America and Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.

**Job Summary**

We are seeking a highly motivated and innovative Head of CRM who will lead, assist, and propose great ideas to advance our monetization and loyalty strategies to the next level. The ideal candidate will be tech-friendly, business-minded, and meticulously detailed. You have a boundless passion for the digital space and a hunger to know everything about what's happening next.

**Key Responsibilities**

  • Owning all aspects of the CRM and marketing automation applications.
  • Serving as a systems administrator for the CRM and managing day-to-day operations (user configurations, profiles, role hierarchy, groups, data storage, sharing, security controls, etc.).
  • Participating in agile development processes, including daily stand-ups, sprint planning, UAT and go-live.
  • Working closely with cross-functional teams, including IT, Sales, Finance, and Operations, to ensure that our CRM meets the needs of our customers and drives business value.
  • Understanding business needs and producing insightful analyses for internal teams.
  • Analyzing and reporting on key metrics to measure the success of product features and making data-driven decisions.
  • Building reports on campaigns performance and presenting insights to non-technical stakeholders.
  • Coaching, training, and assisting colleagues in using the CRM Platform.
  • Ensuring creation and updating of design documents, interface contracts, and CRM knowledge.
  • Continuously gathering and incorporating feedback from customers and internal stakeholders to define product direction.
  • Maintaining and advising on the selection of third-party technologies to improve sales efficiency within the CRM.
  • Ensuring correct integration of additional tools.

**Requirements**

  • At least 5 years' experience of working with Salesforce.
  • Experience managing and administering Salesforce, preferably in a startup environment or fintech company will be a plus.
  • Experience working with CRM developments, customization, plugins & workflows.
  • Understanding of Customer Journey & Processes.
  • At least 2 years direct experience working on email, CRM, loyalty, referral, SMS, or lifecycle marketing.
  • Strong working knowledge with MS Products and the ability to use them effectively and efficiently.
  • Autonomous self-starter who is comfortable with ambiguity.
  • Creative mindset and ability to appropriately challenge the status quo.
  • Super written and oral communication skills.
  • Ability to overcome obstacles.