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Head of Customer Relationship Management
hace 2 meses
We are seeking a highly motivated and innovative Head of Customer Relationship Management to join our team at PayRetailers Arg. As a key member of our organization, you will be responsible for leading our CRM and marketing automation efforts to drive business growth and customer engagement.
Key Responsibilities- CRM Strategy and Implementation: Develop and execute a comprehensive CRM strategy that aligns with our business objectives and drives customer loyalty.
- Marketing Automation: Design and implement marketing automation workflows to streamline our sales and marketing processes.
- Customer Insights: Analyze customer data to gain valuable insights and inform business decisions.
- Team Collaboration: Work closely with cross-functional teams, including IT, Sales, Finance, and Operations, to ensure seamless integration of CRM and marketing automation systems.
- Process Improvement: Continuously evaluate and improve our CRM and marketing automation processes to ensure maximum efficiency and effectiveness.
- Experience: At least 5 years of experience in CRM and marketing automation, preferably in a startup environment or fintech company.
- Technical Skills: Strong working knowledge of Salesforce, CRM developments, customization, plugins, and workflows.
- Business Acumen: Understanding of customer journey and processes, as well as experience working with email, CRM, loyalty, referral, SMS, or lifecycle marketing.
- Soft Skills: Excellent written and oral communication skills, ability to work autonomously, and a creative mindset.
As a member of our team, you will have the opportunity to work with a dynamic and innovative company that is committed to making a meaningful impact in the world of payments. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
