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We are seeking a highly skilled Demand Operations Support Analyst to join our team at Board. As a key member of our Demand Operations team, you will play a crucial role in ensuring the smooth operation and adoption of our demand management processes and systems.
Key Responsibilities- User Assistance and Support: Provide timely and effective support to users, addressing their inquiries and issues related to demand management processes and tools.
- System Configuration and Maintenance: Assist users with system setup, template creation, and routine maintenance tasks to ensure optimal configuration and performance.
- User Onboarding & Enablement: Guide new users through the setup and basic use of demand operations systems, and provide training and support to ensure they are able to effectively utilize system features.
- Monitoring and Reporting: Monitor user activity, capabilities adoption, and system performance to proactively identify potential issues and develop improvement initiatives.
- Documentation and Knowledge Management: Support the development and maintenance of user guides, FAQs, and knowledge base articles to address common queries and document processes.
- Data Quality and Integrity: Assist with data entry, cleanup, and integrity checks to ensure accurate and reliable data across the demand operations systems.
- User Feedback and Capabilities Improvement: Collect user feedback on demand operations processes and systems, and relay user needs and pain points to inform improvements and enhancements.
- Technical Proficiency: Strong understanding of GTM platforms such as Demandbase, Salesloft, Seismic, Ombud, LinkedIn Sales Navigator, Salesforce, ZoomInfo, D&B Hoovers, Marketo, or similar systems.
- Experience: Previous experience in a similar support role within a revenue operations or marketing and sales operations team.
- Knowledge: Foundations of demand management and understanding of how revenue operations and marketing and sales organisations operate.
- Customer Service Orientation: Commitment to providing excellent support and service to end-users.
- Communication Skills: Excellent verbal and written communication skills to effectively support users.
- Problem-Solving Skills: Strong troubleshooting and problem-solving abilities.
- Analytical Skills: Ability to analyze data and provide actionable insights.
- Adaptability: Ability to manage multiple tasks and adapt to changing priorities.
- Language Skills: Fluency in English (mandatory).
