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Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Expatgenius A tiempo completo
Technical Support Advisor

Are you looking for a challenging role that combines technical expertise with excellent communication skills? We're seeking a German-speaking Technical Support Advisor to join our team in Barcelona.

Key Responsibilities:
  • Provide technical support to clients via email, phone, and chat channels
  • Maintain client relationships through product support and troubleshooting
  • Respond to incoming calls, emails, and inquiries from end-users
  • Manage incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on technical issues
Requirements:
  • Proficient or bilingual level of German and advanced level of English
  • Familiarity with networks, Android Operating Systems, and Online Apps
  • Proficient PC skills
  • Excellent communication skills
What We Offer:
  • Full-time contract with a competitive salary and bonus opportunities
  • Central location in Barcelona with a dynamic and supportive work environment
  • Full paid training and career development programs
  • Opportunities for career growth and personal development

We're an equal opportunity employer committed to diversity and inclusion. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply.