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Application Support Team Lead
hace 2 meses
We are seeking an experienced Application Support Team Lead to join our team at LanguageWire. As a key member of our technical leadership team, you will be responsible for leading a team of application support engineers and ensuring that our customers receive exceptional support for our products.
Key Responsibilities- Lead a team of application support engineers to provide timely and effective support to our customers.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of our support operations.
- Collaborate with our development teams to identify and resolve technical issues.
- Provide technical guidance and support to our customers and internal stakeholders.
- Develop and maintain knowledge of our products and services to provide expert-level support.
- At least 2 years of experience in a team lead or technical leadership role.
- Strong technical background and experience with customer-facing applications.
- Excellent communication and interpersonal skills.
- Ability to motivate and engage with engineers and other technical staff.
- Experience with customer ticketing systems and technical tools such as Zendesk and JIRA.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional support to our customers, and we are looking for someone who shares our commitment to excellence.
LanguageWire is a dynamic and innovative company that is shaping the future of language technology. We are a global organization with a diverse team of experts who are passionate about making a difference in the world. If you are a motivated and experienced technical leader who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
