Application Support Team Lead
hace 1 mes
We are seeking an experienced Application Support Team Lead to join our team at LanguageWire. As a key member of our support team, you will be responsible for leading a team of technical support specialists and providing exceptional support to our customers.
About the Role:The Application Support Team Lead will be responsible for:
- Leading a team of technical support specialists to provide timely and effective support to our customers
- Developing and implementing support processes and procedures to ensure high-quality support
- Collaborating with cross-functional teams to resolve complex technical issues
- Providing training and guidance to support team members to ensure they have the necessary skills and knowledge to provide excellent support
- Analyzing customer feedback and implementing improvements to our support processes
LanguageWire is a leading provider of language services, and we are committed to delivering exceptional support to our customers. We are a dynamic and fast-paced company with a strong focus on innovation and customer satisfaction.
Requirements:To be successful in this role, you will need:
- At least 2 years of experience in a technical support leadership role
- Excellent communication and leadership skills
- Ability to analyze complex technical issues and develop effective solutions
- Experience with customer ticketing systems and technical support tools
- Basic understanding of SQL, logging tools, APIs, and other technical concepts
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support leader looking for a new challenge, we encourage you to apply.
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