Application Support Team Lead

hace 1 mes


Valencia, Valencia, España LanguageWire A tiempo completo
Job Title: Application Support Team Lead

We are seeking an experienced Application Support Team Lead to join our team at LanguageWire. As a key member of our support team, you will be responsible for leading a team of technical support specialists and providing exceptional support to our customers.

About the Role:

The Application Support Team Lead will be responsible for:

  • Leading a team of technical support specialists to provide timely and effective support to our customers
  • Developing and implementing support processes and procedures to ensure high-quality support
  • Collaborating with cross-functional teams to resolve complex technical issues
  • Providing training and guidance to support team members to ensure they have the necessary skills and knowledge to provide excellent support
  • Analyzing customer feedback and implementing improvements to our support processes
About Us:

LanguageWire is a leading provider of language services, and we are committed to delivering exceptional support to our customers. We are a dynamic and fast-paced company with a strong focus on innovation and customer satisfaction.

Requirements:

To be successful in this role, you will need:

  • At least 2 years of experience in a technical support leadership role
  • Excellent communication and leadership skills
  • Ability to analyze complex technical issues and develop effective solutions
  • Experience with customer ticketing systems and technical support tools
  • Basic understanding of SQL, logging tools, APIs, and other technical concepts
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support leader looking for a new challenge, we encourage you to apply.



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