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Customer Support Manager
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We are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude.
**Why MailerLite?**:
Wondering why we think you’ll love working for MailerLite/MailerSend? Here are our favorite 6 reasons
- **You'll find every day filled with intriguing challenges**
Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
- **You'll grow, develop and evolve**
As part of a team that's always looking for new, innovative ways to offer value for customers, you'll constantly be experimenting, learning, and trying out new things.
- **You'll take ownership**
We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
- **You’ll have experts on hand**
Whenever you’re stuck, your teammates with a wide range of different expertise are ready to help you grow. And they’d love for you to share your knowledge too
- **You'll pick where you work, every day**
We embrace the remote culture. Every day you get to choose what environment makes you most productive.
- **You'll have stability**
We value a stable workplace MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.
***:
**What you’ll work with***:
- You will become an expert in all MailerLite products - MailerLite, Classic MailerLite, MailerCheck, and our iOS apps and respective admin tools
- You will be providing guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
- You will be identifying and reporting technical issues, bugs, and product improvements to the technical and product development teams
- You will use Slack for internal communication and work closely with the rest of the MailerLite Support Team, Technical team, and Compliance and Deliverability team to contribute to a top-notch customer experience
We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features and integrations, creating newsletters, and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.
- Fluency in speaking and writing in English (a secondary language is a plus)
- Experience with Intercom, HelpScout, and Slack would be a plus
- You strongly resonate with MailerLite's values
- Fast and independent thinker, quick learner, attentive to details, team player
- Enjoys working in Customer Support as a career choice
- Remote work experience
**We are looking to fill the following **shifts**:
- Sunday to Thursday
- Tuesday to Saturday
**Time zones available**:
- 8am - 4pm CET
- 4pm - 12am CET
- 12am - 8am CET
**Preferred start date**: 1st of April.
