Customer Support Assistant

hace 5 meses


En remoto, España Remotivate LLC A tiempo completo

Hello, Customer Support Assistants

My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a larger impact on their clients and the world around them.

We are looking to hire a motivated, experienced Customer Support Operations Specialist who has the confidence to work in a dynamic environment. We need someone who can focus on working to support our customers from messages, and requests, to follow-ups and collecting payments. This individual would not only follow our processes but strive to improve them regularly. If you are a confident and dependable CS Assistant who loves communicating with customers and team members, this might be your role

This is a full-time remote position.
**Salary**: 1800-2300 USD/month.

**Requirements**:

- Exceptional communication and interpersonal skills, with the ability to engage and manage clients effectively
- Has proven 2+ years of Customer Support/Client facing role experience
- Experience with process/SOP improvement
- Has at least 1+ year experience in the consulting industry (preferred)
- Has at least 1+ year experience with Community management
- Has experience using GHL software or similar software
- Has experience with budget and event management
- Has experience managing contracts and billing
- Has experience managing customer payments and solutions
- Excellent project management skills and the ability to multitask
- Has experience using task management and project management tools (ClickUp, Google Apps)
- Available to promptly address client messages as needed (GMT/CET)

**Your responsibilities will include (but are not limited to)**:

- Taking notes of action items and translating them to ClickUp during targeted interactions
- Submitting Tech support tickets if any tech issues are discovered.
- A daily sweep of MyScaleSystems to see if anything is out of the ordinary
- Proactively reaching out to members that are not engaging in community

**Benefits**:

- Completely remote
- Potential to grow and build a customer support team that you will lead
- Consistent support from team members. We pride ourselves on working WITH each other.

This Position Is Perfect For You If
You are customer service oriented.
Known for your exceptional communication skills, you listen attentively to customer needs, providing thoughtful and efficient solutions. With a natural inclination to go above and beyond, they are dedicated to ensuring customer satisfaction and building lasting relationships.

You are Detail-Oriented.
You have sharp attention to detail and can spot inefficiencies in your data and strategies and find creative solutions based on your analysis.

You're Motivated and Adaptable.
We're looking for someone who gets the job done and delivers on time. You are self-directed, and self-motivated, and don’t need someone to look over your shoulder or hold your hand. You are also able to work under pressure with decisiveness and limited oversight.

You’re Highly Organized.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.

**What we do**:
Please check us out to get an understanding of a few of the exciting brands you’ll be involved with:
Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon
Noor



  • En remoto, España My VA Support A tiempo completo

    This is a remote position. We are seeking a dedicated and proficient Virtual Legal Assistant to join our team at MyVA Support. This is an excellent opportunity for someone looking to enhance their legal experience in a dynamic and flexible environment. **Responsibilities**: - Provide crucial administrative support to lawyers, enhancing office...


  • En remoto, España Remotivate LLC A tiempo completo

    Hello, Operations and Client Success Assistants! My name is Noor and I am the COO at Impact School - we work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension...


  • En remoto, España Human Direct A tiempo completo

    We seek a highly motivated and detail-oriented Sales & Operations Assistant to join our client's dynamic team. As a Sales & Operations Assistant focused on marketplaces, you will play a crucial role in supporting the growth and efficiency of our online sales channels. This role involves a combination of sales support, data analysis, and operational...


  • En remoto, España MailerLite A tiempo completo

    We are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. **Why...


  • En remoto, España Eturnity AG A tiempo completo

    ¡Bienvenido a **Eturnity AG**, líder en innovación en el sector de las energías renovables! Nuestro compromiso con el desarrollo de soluciones de software avanzadas en los mercados de energía solar y calefacción nos impulsa a participar activamente en la configuración del futuro del sector energético. En Eturnity, valoramos el espíritu de equipo, la...

  • European HR Assistant

    hace 7 meses


    En remoto, España EMEA Recruitment services A tiempo completo

    **Company Overview**: We are a leading company in Solar manufacturing dedicated to fostering a culture of excellence, innovation, and inclusivity. As we continue to expand our operations across Europe, we are seeking a dedicated and proactive HR Assistant to join our dynamic Human Resources team. This is an exciting opportunity to support various HR...


  • En remoto, España Reel Edge A tiempo completo

    As an Administrative Assistant, you will play a crucial role in supporting our dynamic team across various administrative tasks. This position requires excellent organizational skills, the ability to handle sensitive information confidentially, and a strong proficiency in both written and spoken English. **Key Responsibilities**: - Manage daily...


  • En remoto, España Swapcard A tiempo completo

    At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world. Powered by artificial intelligence, Swapcard is the only end-to-end community...

  • Web Support Technician

    hace 5 meses


    En remoto, España InnoCraft A tiempo completo

    Job description The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering...


  • En remoto, España Landbot A tiempo completo

    **About Landbot**: At Landbot, we're not just offering AI chatbot solutions; we're reimagining how businesses interact with their customers. Catering to mid-size companies in high-ticket sales industries, we've achieved a remarkable growth rate and are looking for a Finance assistant Internship **Find out more about our **Core Values** As a Finance...

  • Virtual Assistant

    hace 5 meses


    En remoto, España 1840 & Company A tiempo completo

    **Overview**: We are currently looking for a Virtual Assistant / Business Development Representative to join our team. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you! **Salary: Euros 1,122 Monthly** **Working Hours**: 10 am to 6 pm, Madrid time zone **Key...


  • En remoto, España Qatium A tiempo completo

    **Salary: 35K - 45K EUR** **Remote 100%** **30H / Week** **What is Qatium?**: Qatium is an easy-to-use water management platform for utilities of all sizes. We have roots in Valencia and a presence around the world. Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital...

  • Virtual Assistant

    hace 5 meses


    En remoto, España 1840 & Company A tiempo completo

    Our Company is looking for Virtual Assistant / Business Development Representative for a remote role. **Rate paid in USD: $8 per hour** **Working Hours: 10 am to 6 pm, Madrid time zone** **Key Responsibilities**: **Customer Onboarding**: - Act as the primary point of contact for new customers, guiding them through onboarding. - Provide customer assistance...


  • En remoto, España Rojo Consultancy A tiempo completo

    **We are looking for you** Prevention is better than cure and this is the driving force behind this profile. And when errors do happen, we got things under control because that is who we are. Are you our safe guardian, doing all this with a smile on your face as we keep our clients seamlessly integrated? If this sounds like you, we would love to meet...


  • En remoto, España TaxDome A tiempo completo

    **Customer support team member with German** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new...


  • En remoto, España Transcom Spain A tiempo completo

    **What's in it for you!** - Salary under the customer service representative category (Contact Center Agreement). - Contract: Fixed-term discontinuous. - Opportunity to choose work type: office or hybrid. - 39-hour weekly shifts from Monday to Friday with rotating shifts. - Endless growth opportunities: 90% of our managers and leaders started their careers...


  • En remoto, España Decos A tiempo completo

    **WANTED: CUSTOMER SUPPORT CONSULTANT** Krijg jij energie van puzzelen? Fungeer jij graag als schakel tussen verschillende partijen en wil jij je volledig onderdompelen in onze software? Of je nu al ervaring hebt of wilt starten in de IT, wij kijken graag met je naar de mogelijkheden! **WHO ARE WE?** Decos draagt bij aan een wereld waar we de kracht van...


  • En remoto, España Remotivate LLC A tiempo completo

    Hello, Operations and Admin Assistants! My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them...


  • En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...


  • En remoto, España CONDUENT A tiempo completo

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...