Customer Support Engineer

hace 7 meses


En remoto, España Rojo Consultancy A tiempo completo

**We are looking for you**

Prevention is better than cure and this is the driving force behind this profile. And when errors do happen, we got things under control because that is who we are. Are you our safe guardian, doing all this with a smile on your face as we keep our clients seamlessly integrated?

If this sounds like you, we would love to meet you.

**What is Rojo all about?**

Rojo specializes in **systems integration, API management, and data analytics. **We are partners with industry leaders such as **SAP, SnapLogic, and Splunk**. In addition to consultancy services, we build innovative software to enrich our partner platforms and offer managed services that support the entire enterprise integration lifecycle.

**About the team and your role**:
The Rojo Managed Services team brings our customers extra capacity and **peace of mind** with real-time monitoring, error reporting, troubleshooting and active performance improvements. It is our job to make sure our customers **get integrated and stay integrated**. On a daily basis we try to avoid incidents from happening, and when they occur, we try to provide a** sustainable solution** as soon as possible. **Every day there is another puzzle to solve**. Do you want to join our team of puzzlers and help us solve the next challenge?

**What do you need to succeed**
- ** 3+ years experienc**e** within an IT organization
- Knowledge of **any integration platform** (like SAP PI, SAP PO, CPI, SnapLogic, Dell Boomi, Apache Camel, etc.)
- ** Passionate about technology** and/or programming
- ** Professional English** and ideally one other European language
- A strong **customer service focused personality**:

- Capable to work in a **diverse, global team** that runs 24/7
- Familiarity with** basic integration concepts **(e.g. APIs, Service Oriented Architecture, ESB)
- ** Basic Programming experience**:

- Working experience with **JIRA** **service desk** or similar solutions
- Comfortable with **rotational/flexible/weekend shifts and hybrid **work environment from our Pune, India office.

**Additional Desired skills**
- A bachelor’s degree in **computer science, Software Engineering**, or equivalent
- ** Analytical skills **to identify patterns and improvement opportunities.
- A** Continuous Improvement mindset**:

- Ability to work according to procedures and **best practices**:

- Able to work with a **high degree of autonomy**

**What do we offer?**

The chance to gain **work experience** in a dynamic and inspiring environment and launch your career

Plenty growth opportunities while working in a **high energy and fun **environment

The opportunity to work on **innovative projects** with colleagues who are genuinely proud of their contribution

**Training and mentoring** to support your professional development with a **yearly education budget**

**International atmosphere** with Multicultural environments (+- 20 nationalities)

**A global, inclusive and diverse** working climate within a world conscious organization.

Plus, other exciting **benefits specific** to each region.



  • En remoto, España Red Hat Software A tiempo completo

    About the job: At Red Hat, customer support includes far more than just break-fix solutions. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us. In this role, you will provide a premium-level support to enterprise customers from around the world who rely on highly available systems. You’ll...


  • En remoto, España Qatium A tiempo completo

    **Salary: 35K - 45K EUR** **Remote 100%** **30H / Week** **What is Qatium?**: Qatium is an easy-to-use water management platform for utilities of all sizes. We have roots in Valencia and a presence around the world. Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital...

  • Support Engineer

    hace 4 días


    En remoto, España Jeff A tiempo completo

    **Who are we?** **Jeff** is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market...

  • Cloud Support Engineer

    hace 7 meses


    En remoto, España Seqera A tiempo completo

    **Seqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysis** We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago...


  • En remoto, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Norwegian speaker Customer Support Agent to be part of our team in our fun offices based in Barcelona. You will be providing customer support to our clients in the iGaming industry. Tasks - Providing customer support on gaming, financial, technical, or...


  • En remoto, España Remotivate LLC A tiempo completo

    Hello, Customer Support Assistants! My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a...


  • En remoto, España ALIGNERCO A tiempo completo

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries. - Build sustainable relationships of trust through open and interactive discussion. - Keeping track of all communications, remarks & complaints from clients. - Acknowledging and resolving customer complaints. - Commuicating...


  • En remoto, España MailerLite A tiempo completo

    We are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. **Why...


  • En remoto, España Eturnity AG A tiempo completo

    ¡Bienvenido a **Eturnity AG**, líder en innovación en el sector de las energías renovables! Nuestro compromiso con el desarrollo de soluciones de software avanzadas en los mercados de energía solar y calefacción nos impulsa a participar activamente en la configuración del futuro del sector energético. En Eturnity, valoramos el espíritu de equipo, la...


  • En remoto, España Wenovate GmbH A tiempo completo

    Azure DevOps Engineer Remote | Immediate Start | 12 Month Contract As an Azure DevOps Support Engineer you will be part of an international team of cloud experts. The team builds and operates - together with our customer cloud workloads and platforms with global scale for enterprise customers. As a member of this team you will work with the client and our...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties and Responsibilities**: - Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

  • Customer Support Agent

    hace 2 días


    En remoto, España Polar Analytics A tiempo completo

    **About Polar Analytics**: Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower the indie DTC brands world wide to grow faster and more profitably! **Why this role?**: - Empower...


  • En remoto, España Geoblink A tiempo completo

    **About Geoblink** We’re a fast growing startup that has already raised close to €10 million in investment from leading venture capital firms, and have been named by Bloomberg as one of the 50 most promising startups in the world to look out for. Our goal is to revolutionise the world of Location Management and the way businesses think about, and act...


  • En remoto, España iMinTech A tiempo completo

    **Main Duties And Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customers to resolve technical problems - Build a quality relationship with customers and managers - Provide in-house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

  • IT Support Engineer

    hace 6 meses


    En remoto, España Trustcloud A tiempo completo

    **ABOUT US**: TrustCloud is a global tech company with a state-of-the-art choreographer that orchestrates and vaults secure digital transactions. Our TrustCloud Platform helps corporations to secure online transactions worldwide. Due to our company's growth, we are currently seeking an IT Support Engineer to ensure a high level of customer satisfaction...


  • En remoto, España Swapcard A tiempo completo

    At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world. Powered by artificial intelligence, Swapcard is the only end-to-end community...


  • En remoto, España Dexma A tiempo completo

    Serving more than 4.000 organisations across +30 countries, DEXMA by Spacewell is a leading provider of Energy Management Software for commercial and industrial buildings. The DEXMA Platform is a cloud-based AI software that combines Big Data Analytics with Energy Efficiency to help thousands of facility managers, energy auditors and building owners around...

  • Pre Sales Engineer

    hace 7 meses


    En remoto, España DeNexus A tiempo completo

    Pre Sales Engineer Location Madrid (other locations in Spanish territory can be evaluated) Working conditions Remote **Position Summary/Objective** DeNexus is solving actionable cyber-risk management with our DeRISK Software as a Service (SaaS) offering to enhance the decision making of industrial operation risk owners. Our Sales and Customer Success...

  • Web Support Technician

    hace 7 meses


    En remoto, España InnoCraft A tiempo completo

    Job description The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering...

  • Customer Support Agent

    hace 1 semana


    En remoto, España Cover Genius A tiempo completo

    **The Company** Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs...