Customer Support Manager
hace 6 meses
At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world.
Powered by artificial intelligence, Swapcard is the only end-to-end community platform for virtual and hybrid events. Behind this vision, stands a passionate, curious, and down-to-earth team. We believe an environment of trust, autonomy, and support is integral to our success. As a result of putting people first, career evolution and rapid growth have become regular commodities.
With 42 nationalities amongst a team of more than 200 innovative minds, we enjoy an open-minded environment where opinions and ideas are encouraged and exchanged freely in order to create a product and company we can all be proud of. We’ve also learned that the more moments we share, the more comfortable, communicative, and confident we are when working together. That’s when the real magic occurs.
And the best part? Swapcard offers full remote opportunities, which means you’ll be able to bring your best self to the table no matter where in the world you are located We fully support and empower an international environment, where all cultures, mindsets, and backgrounds are equally welcome and appreciated.
**Our Values**
**\uD83D\uDCDA Curiosity**: Rapid growth and evolution are the results of our endless quest for new knowledge and understanding. We’re interested in our peers and their concerns. Anything novel or innovative excites us.
**\uD83D\uDC7D Open-mindedness**: Feedback and ideas can be exchanged freely, without being taken personally. We welcome Swapcardians of all sorts and learn from each other’s personal and professional experiences.
**✊\uD83C\uDFFE Humanity**: Empathy encourages a kind and down-to-earth environment where we all feel comfortable and free to be human. We never have to wear a mask or hide who we are.
**\uD83C\uDFAF Resilience**: We have a desire to win and don’t take no for an answer. We prefer the term “experiment” over “failure”. We are solution-oriented and find innovative approaches to succeed.
**\uD83C\uDFCB\uD83C\uDFFD ️ Ambition**:Nothing is impossible. We're always striving to get better, seize opportunities, and reach the top. We are encouraged to dream big and believe in ourselves.
**What you will be doing?**:
- Lead, motivate, and mentor the EMEA Customer Care Team to achieve performance targets and deliver exceptional customer service.
- Conduct regular team meetings, performance reviews and provide feedback to ensure continuous professional growth and achievement of Individual and business objectives/KPIs
- Be a business leader within Swapcard, making decisions that are consistent with business objectives and determining short/long term strategies to achieve the necessary impact
- Monitor Support processes looking for opportunities for their optimization
- Collaborate with other departments on shared projects, balancing the needs of the Support team with the overall business goals, contributing to the company's success and growth
- Effective resource management within the team ensuring a fair & balanced workload continuously, particularly across peak seasons
- Identify skill gaps and coordinate with the Support Supervisors to provide relevant training to the team
**Your Profile**:
- Minimum of 2 years of managerial experience with a focus on coaching and developing teams
- Prior experience in leading frontline customer support in a SaaS or digitally native business
- Customer experience fanatic with a keen eye for improvements
- Collaborative with the ability to work autonomously, experienced with working within a global team
- Fluent in English, any other language would be appreciated
- Tech-savvy with knowledge of customer service tools and ticketing systems.
- A make-it-happen mindset, excited and ready to roll up your sleeves whilst keeping longer-term team implications and goals a priority.
- Highly empathetic and emotionally intelligent driven by a passionate and curious work ethic.
- BONUS: is passionate about utilising AI to improve process, efficiency and enhance customer experience.
**Reasons to join us**
- International team with 42 nationalities (more on the way) \uD83C\uDF0D
- Remote-first policy with offices in Paris, USA, UAE, CA, UK, & IN \uD83C\uDDEB\uD83C\uDDF7 \uD83C\uDDFA\uD83C\uDDF8 \uD83C\uDDE6\uD83C\uDDEA \uD83C\uDDE8\uD83C\uDDE6 \uD83C\uDDEC\uD83C\uDDE7 \uD83C\uDDEE\uD83C\uDDF3 \uD83C\uDDF8\uD83C\uDDEC
- Fast-growing startup with many opportunities for growth \uD83C\uDF31
- Open-minded culture that appreciates differences \uD83D\uDC7D
- Feedback driven, supportive & curious team with DIY mindset \uD83E\uDD14 \uD83D\uDEE0
- Family leave and remote work to ensure you have time for what matters most ❤️ \uD83C\uDFE1
- Generous paid time off program to ensu
-
Customer Support Manager
hace 6 meses
En remoto, España MailerLite A tiempo completoWe are looking for a smart, empathetic **Customer Support Manager** to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. **Why...
-
Customer Success Manager
hace 5 meses
En remoto, España Eturnity AG A tiempo completo¡Bienvenido a **Eturnity AG**, líder en innovación en el sector de las energías renovables! Nuestro compromiso con el desarrollo de soluciones de software avanzadas en los mercados de energía solar y calefacción nos impulsa a participar activamente en la configuración del futuro del sector energético. En Eturnity, valoramos el espíritu de equipo, la...
-
Customer Success Manager
hace 6 meses
En remoto, España Trellix A tiempo completo**_Role Overview:_** The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and...
-
Customer Support Assistant
hace 5 meses
En remoto, España Remotivate LLC A tiempo completoHello, Customer Support Assistants! My name is Noor and I am the COO at Impact School - We work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension help them have a...
-
Customer Success Manager
hace 6 meses
En remoto, España Hubtype A tiempo completoAt Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...
-
Customer Success Manager
hace 8 meses
En remoto, España Recruit4Work S.L. A tiempo completoFor our customer, we are seeking a Customer Success Manager. This job offer is for a company with an office in Berlin, but you have the flexibility to work remotely from Spain or Portugal. For our customer, we are seeking a business-minded, hands-on enterprise customer success manager who wants join to the team and take on the challenge to change the world...
-
Customer Implementation Manager
hace 5 meses
En remoto, España Strapi A tiempo completo**Location**:EMEA (UK, France, Romania, Germany, Italy, Lithuania, Poland, Spain and Portugal) or Canada or USA (Available States: CA, CO, IL, NE, NH, NC, OR, and TX). **In the digital age, content rules.** More people are now involved in creating and distributing content than ever before. We have all become the media; the media has been marginalized, and...
-
Customer Success Manager
hace 7 meses
En remoto, España Recruit4Work S.L. A tiempo completoFor our customer, we are seeking a business-minded, hands-on enterprise customer success manager who wants join to the team and take on the challenge to change the world of work. In your role, you will work closely with our largest enterprise customers. You will be responsible for managing the complete talent flow for dedicated customers and you will be...
-
Customer Success Manager
hace 6 meses
En remoto, España Improvado A tiempo completoImprovado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...
-
Web Support Technician
hace 5 meses
En remoto, España InnoCraft A tiempo completoJob description The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering...
-
Customer Support Especialist
hace 5 meses
En remoto, España Avaibook A tiempo completoHola! Somos AvaiBook una de las empresas del ecosistema idealista Ofrecemos una herramienta potente y segura, para que los gestores de alquiler turístico puedan dedicar tiempo a otras necesidades de sus negocios. El equipo está compuesto por más de 65 personas, divididas en 5 departamentos: Técnico, Financiero, Customer Success, Marketing y ventas y...
-
Senior Customer Success Manager
hace 5 meses
En remoto, España Improvado A tiempo completo**Improvado** is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate...
-
Customer Success Manager, Construction
hace 6 meses
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76990 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Senior Customer Success Manager
hace 6 meses
En remoto, España Aspire Software A tiempo completo**Senior Customer Success Manager - Remote - Spain** **We’re currently looking for a Senior Customer Success Manager to join our growing team at VSN!** **Here is a little window into our company**: Founded in 1990, VSN is an end-to-end software solution for the broadcast industry helping customers better manage and automate the entire media lifecycle,...
-
Customer Success Manager
hace 6 meses
En remoto, España Crisalix LABS, SLU A tiempo completo**About the role**: We are looking for a Customer Success Manager for Brazil and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our...
-
Customer Success Manager
hace 6 meses
En remoto, España Crisalix LABS, SLU A tiempo completo**About the role**: We are looking for a Customer Success Manager for LATAM from Mexico City (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you...
-
Customer Portfolio Manager
hace 6 meses
En remoto, España Gas Power Europe Middle East Africa A tiempo completo**Roles and Responsibilities** - Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations,...
-
Customer Support Operations Assistant
hace 6 meses
En remoto, España Remotivate LLC A tiempo completoHello, Operations and Client Success Assistants! My name is Noor and I am the COO at Impact School - we work with entrepreneurs to scale their businesses and make a positive impact on the clients they serve. Our goal when we work with any of our clients is to help them build the biggest, most profitable business that they possibly can - and by extension...
-
Manager, Customer Success Managers Emea
hace 6 meses
En remoto, España GitLab A tiempo completoThe GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab. The Customer Success Management (CSM)...
-
Customer Support Engineer
hace 6 meses
En remoto, España Qatium A tiempo completo**Salary: 35K - 45K EUR** **Remote 100%** **30H / Week** **What is Qatium?**: Qatium is an easy-to-use water management platform for utilities of all sizes. We have roots in Valencia and a presence around the world. Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital...