Web Support Technician

hace 5 meses


En remoto, España InnoCraft A tiempo completo

Job description

The Web Support Technician contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions about our website analytics solutions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Matomo and InnoCraft. You will closely work with the Support team and collaborate with the Developers team.

Key Responsibilities
- **Helping Customers** - Provide guidance to customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.
- **Technical Capability** - debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.
- **Process and Help Guide Documentation** - document and contribute to improving our internal processes and systems and customer interactions. Help improve our user & customer facing documentation and guides.
- **Matomo Continuous Learning** - Become more knowledgeable about our web & mobile analytics products than anyone else.
- **Ongoing Growth Capability** - Become an expert in the larger web analytics space. Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.
- **Flexibility** - Available to lead occasional customer calls during the evening hours of New Zealand (for customers in Europe).
- Ensure that Matomo and InnoCraft are delivering business value.

Minimum qualifications
- At least 5 years of work experience in Web Services Support and at least 1 year experience in IT Support would be ideal.
- At least 1 year of work experience using web skills like JavaScript, Jquery, HTML, CSS, AJAX
- At least 2 years of work experience using Linux and web servers
- Relevant work experience with databases and SQL queries
- Excellent technical troubleshooting skills
- Experience working or using web analytics (eg. Matomo or Google Analytics)

Personal attributes
- Passion for customers
- Excellent communication skills both written and verbal
- You must have an analytical mind, a “sense of urgency” and critical thinking skills
- Highly self-motivated
- Highly result driven
- Highly self directed
- Ability to manage multiple priorities, commitments and projects
- Great team player

Location
- 100% Remote work position in Europe

Benefits
- A rewarding salary
- Remote work
- Flexible hours
- 25 days of paid holidays per year plus your national public holidays
- Co-working space paid for
- All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)
- Immediate impact
- Onboarding training plan for the new staff member

How do we interact working remotely?

Remote working works really well here in Matomo. We use Slack as our main communication channel. We also have a 15 minute team daily huddle, a team meeting once a week, and a once a month company wide “All-Hands” meeting. Also, a regular one on one catch up with the Team Leader at least once a week. And we document all internal processes and knowledge articles using Confluence.

About InnoCraft and Matomo Analytics

Our community is worldwide with a strong core in Europe, and our company’s remote team members are mostly based in New Zealand but also in Germany, Austria, USA, France and India.

At InnoCraft, we celebrate the things that make you, you We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet

LI-Remote



  • En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking for a Field Technician / Microcomputer Support Technician, to be part of our on-site Technical Support teams in Palma de Mallorca. **Requirements**: - Intermediate Degree or Higher Degree related to Computing and/or Networks (SMR or ASIR). - Minimum previous experience of 1-2 years...


  • En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking to incorporate Field Technician / Microcomputer Support Technician profiles, to be part of our on-site Technical Support teams in Barcelona. **Requirements**: - Medium or Higher Degree Qualification in Computing and/or Networks. - Driver's license (Type B). - Minimum 1 year of previous...


  • En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario Join Plexus Tech. We need to hire a Computer Support Technician with 1 year of minimum experience to work in Valladolid. With our hybrid model, Flexology you can work from wherever your talent best flows: from any of the 24 work centers we have in Spain, from your home, or combining both modalities. The Plexus...

  • IT Support Technician

    hace 5 meses


    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking to incorporate a Computer Support Technician profile for our CAU with two years of experience and a high level of English. You will belong to the team that performs weekend and night shifts. **Requirements**: - Knowledge of Office 365. - Networks: vlans, configurable switches, APs. -...


  • En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking to incorporate a Computer Support Technician to be part of our 24*7 Technical Support teams in Santiago de Compostela. **Requirements**: - Knowledge of Office 365, networks: vlans, configurable switches, APs - Be able to work, mainly, on weekends. - Medium - high level of English With...


  • En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking for a Computer Support Technician in Madrid, to work in person from Monday to Friday. **Requirements**: - Team leadership experience - Experience in preventive maintenance - Experience in maintenance and repairs - Experience in incident resolution With our hybrid model, Flexology, you...

  • IT Field Technician

    hace 6 meses


    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking to expand the IT support department, and we are looking for network support profiles. This is a position that includes travel (covered by the company) between clients. **Requirements**: - Previous experience as a Field Technician. - Experience in microcomputer support and networks. -...


  • En remoto, España Plug Power Inc A tiempo completo

    Field Service Technician (gn) Location: Masquefa, Barcelona - Spain The Field Service Technician will support Plug Powers fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. You should have the ability to think in solutions!!! You will be responsible for the installation...


  • En remoto, España indigitall A tiempo completo

    **Quienes somos** En indigitall hemos desarrollado una plataforma de automatización de comunicaciones, que usan muchas compañías de prestigio. Actualmente somos más de 50 personas trabajando en aumentar nuestro portfolio de productos y la captación de clientes. Estamos en fase de expansión y crecimiento. Nuestro objetivo es ser el líder en Europa y...

  • Network Technician N2

    hace 5 meses


    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking for a N2 / N3 Network Technician to be part of our Networking Infrastructure teams. **Requirements**: - Previous experience of 1-2 years in network installations and/or support. - Availability for possible on-site interventions at the client (Madrid or Palma de Mallorca, depending on the...


  • En remoto, España TLD A tiempo completo

    TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and...

  • IT Support Engineer

    hace 5 meses


    En remoto, España Trustcloud A tiempo completo

    **ABOUT US**: TrustCloud is a global tech company with a state-of-the-art choreographer that orchestrates and vaults secure digital transactions. Our TrustCloud Platform helps corporations to secure online transactions worldwide. Due to our company's growth, we are currently seeking an IT Support Engineer to ensure a high level of customer satisfaction...


  • En remoto, España Omega CRM A tiempo completo

    **Omega CRM Consulting is looking for a Web Governance Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.**: This role will focus on Support Service Operations Platforms and maintaining the Production Partner Onboarding Process. Support Service Operations Platforms - Goal of optimizing the service...

  • Sat Support Technician

    hace 5 meses


    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus Tech we are expanding our team of SAT technicians to provide coverage in the Valencia area. **Requirements**: - Experience of around 1 year as SAT. - Driver's license With our hybrid model, Flexology, you can work from wherever your talent best flows: from any of the 24 work centers we have in Spain,...

  • Sat Support Technician

    hace 6 meses


    En remoto, España Plexus A tiempo completo

    **Detalles**: Experiência Sector Salario At Plexus we are looking to expand our team of SAT technicians to provide coverage in the Valencia area. **Requirements**: - Experience of around 1 year as SAT. - Driver's license With our hybrid model, Flexology, you can work from wherever your talent best flows: from any of the 24 work centers we have in...


  • En remoto, España FieldCore A tiempo completo

    **About GE Vernova** GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely...

  • Web Analyst

    hace 6 meses


    En remoto, España Semrush A tiempo completo

    Job Description Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Web Analyst role for those who want to turn ideas into reality and participate in improving Semrush’s analytics tools. Tasks in the role - Configure and maintain...


  • En remoto, España Metasecurity Solutions A tiempo completo

    **Position**: Technician in Cybersecurity English and Spanish (Contractor or Part-Time) **Location**:Remote (Located in Spain)**Industry**: Cybersecurity Service Provider **Responsibilities**: - Offer technical expertise and customer support, providing cybersecurity insights and assistance tailored to small and medium businesses. - Work closely with the...

  • Digital (Web) Analyst

    hace 6 meses


    En remoto, España AirHelp A tiempo completo

    Are you passionate about Google Analytics, GTM, and data analysis? Are you willing to work closely with product managers, engineers, performance specialists, data analysts, and the marketing team? If so, consider joining us as a Digital and Web Analyst. We offer a great product, high traffic, and a plethora of interesting tasks related to tagging, cookie...

  • Web Product Manager

    hace 6 meses


    En remoto, España Cozymeal A tiempo completo

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality...