Manager, Customer Success

hace 3 semanas

Sevilla, España Power Factors A tiempo completo

**ABOUT POWER FACTORS**

Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code.

Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and BluePoint to build an integrated suite of open and smart apps. These apps are purpose built for asset management, field service optimization, and performance optimization. Leveraging the domain expertise and machine learning-based advanced analytics within these apps, customers can maximize the value of their renewable assets to stay competitive.

Power Factors’ renewable energy software platform is one of the most extensive and widely deployed solutions in the market with nearly 200 GW of wind, solar, hydro, and energy storage assets managed worldwide.

**ABOUT THE ROLE**

This role benefits from a working understanding of the Renewable Energy industry, including a familiarity with the core functions of Asset Management, Operations & Maintenance, Performance Monitoring, and other related disciplines. The Customer Success Manager articulates Power Factors’ vision and drives value realization with our customers.

At Power Factors, we’re tackling one of the world’s most important challenges — making renewable energy the world’s leading source of power. We dare to believe that we can make a difference. We are a collective of bold and ingenious people driven by results. We are helping renewable energy owners and operators provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.

**WHAT YOU WILL BE DOING**
- Managing the client experience throughout the life of the engagement with Power Factors to ensure client satisfaction
- Coordinating internal cross functional resources (Product, Development, Engineering, Sales) on behalf of our customer’s interests
- Maintaining a complete understanding of our products and service offerings
- Demonstrating a programmatic approach in planning and execution
- Creating and improving policies and procedures that optimize the customer experience
- Acting as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc.
- Monitoring and tracking performance through CRM of Customer accounts according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more
- Working in partnership with the Sales team to extend expanded services and support organic growth
- Coordinating Helpdesk support tickets to ensure timely completion and satisfaction
- Facilitate training sessions with multiple user groups/roles/functions; helping users understand the full capabilities of the platform and increase user adoption
- Conduct discovery and investigations alongside our users to facilitate the integration of our platform and tool sets into the Customers business processes and workflows

**WHAT YOU WILL NEED TO BE SUCCESSFUL**

To be successful in this role, we think you have:

- University degree in Business, Engineering, or a related field
- Minimum of 2 years' experience in project management, business process development, professional experience with B2B SaaS
- Experience in Renewable Energy industry (Solar/Wind/Storage) is a must
- Experience in managing large accounts and ensuring customer satisfaction
- Strong relationship management skills and customer focus
- Solution oriented strategic thinker; take responsibility; drive resolution
- Ability to think technically and manage both tactical details and strategic goals
- Excellent, professional communication skills in English
- Ability to communicate in French, German or Spanish is an asset
- You are enthusiastic about being a part of a dynamic, mission-driven team and contributing to the continued growth and success of Power Factors

We are an agile software development company - big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

**WHY JOIN US**
- A humble cause with a clear purpose
- you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.
- Work with passionate experts and top-talents in your field
- we are proud of our highly skilled crowd and the savviness each of us brings to the team.
- Friendly and uplifting atmosphere
- we believe kindness and respectfulness is core for our culture. A friendly smile or a helping h

  • Customer Success Consultant

    hace 9 horas

    Sevilla, España CoverManager A tiempo completo

    **Sobre CoverManager...**: Somos una **startup tecnológica** con presencia nacional e internacional líder en software de gestión de reservas. Nuestra misión consiste en ofrecer a los restaurantes soluciones de tecnología y **hospitality **que les ayuden a crecer y estar más cerca de sus clientes. Además, nos mueve mejorar la vida de las personas que...

  • Customer Success Consultant

    hace 5 días

    Sevilla, España CoverManager A tiempo completo

    **Sobre CoverManager...**: Somos una **startup tecnológica** con presencia nacional e internacional líder en software de gestión de reservas. Nuestra misión consiste en impulsar el sector de la **Hospitality** mediante soluciones de tecnología que ayuden a mejorar la gestión global de cada negocio. Y lo hacemos al lado del cliente, porque somos muy...

  • Customer Success de Smart Cities para Ayuntamientos

    hace 2 semanas

    Sevilla, España Radmas Technologies, S.L A tiempo completo

    ¿Estudiaste ingeniería y te llama el mundo de la consultoría tecnológica? ¡Te estamos buscando! Aviso legal RADMAS TECHNOLOGIES SL con CIF B84609866 te informa de que, tal y como dispone el Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo, de 27 de abril de 2016, que los datos personales incluidos en esta solicitud de empleo o currículum...

  • Property Manager

    hace 2 días

    Sevilla, España CA Ventures A tiempo completo

    We are seeking an experienced, but above all passionate, Property Manager to join our brand-new **Novel Student** accommodation in Seville. This newly created role represents the opportunity to join the property management team of a leading developer and operator of purpose-built student accommodation in the US, Latin America, and Europe. As Property...

  • ERP Delivery Manager

    hace 3 días

    Sevilla, España Avanade A tiempo completo

    As an ERP Program/Project Manager, you are responsible for successful delivery of ERP projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle **Day-to-day you will**: - Manage scope, budget, and timing. - Accountable for ERP project delivery success - Act as the...

  • Configuration Manager

    hace 7 días

    Sevilla, España Sogeclair A tiempo completo

    Sogeclair Aerospace is a major player in the aerospace industry. We support the largest custumers ( Airbus Group, Thales, Bombardier, Dassault) in the development and industrialization of their products....

  • Senior Technical Account Manager

    hace 9 horas

    Sevilla, España Sportradar A tiempo completo

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: - Technical Account Managers...

  • Manager of Support Operations

    hace 3 días

    Sevilla, España Onyx CenterSource A tiempo completo

    The Manager of Support Operations position oversees management of a local Support Operations team. This role has accountability to the Vice President of Support Operations. The Manager of Operations is expected to demonstrate leadership to a global team of Support Operations Specialists and provide day-to-day direction to Support Operations Team...

  • Key Account Manager

    hace 4 días

    Sevilla, España Philips A tiempo completo

    **Job Title**: Key Account Manager **Job title**: Key Account Manager Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. **Your role**: - Maximizing order intake, sales and price realization at the assigned accounts within south district - Developing the business directly to the private &...

  • Commercial Manager Spain

    hace 2 días

    Sevilla, España Kyoto Group AS A tiempo completo

    **Remember the Kyoto Protocol?**: Would you like to make green energy available for everyone and be part of one of the coolest companies to revolutionise the delivery of renewable energy? Based on proven technology, we are eager to take part in saving our planet. Our markets and targets are international, focusing initially on the UK, Germany, Norway, and...

  • Iberian Technical Team Manager

    hace 5 días

    Sevilla, España Schneider Electric A tiempo completo

    Mission: Manages a customer project/service technical team that covers a country or cluster (or a region if single-division or back-office scope) - Accountable for technical quality & delivery, technical risks mitigation, competency plans ; safety ; cybersecurity. - Develop collaboration between all solutions stakeholders (in segments / BUs / GCP&SO...

  • Desarrollador de negocio

    Encontrado en: beBee S ES - hace 7 días

    Sevilla, España Ananda Gestión ETT A tiempo completo

    -Desarrollar el ciclo de captación por teléfono: captación, seguimiento y cierre de acuerdos.-Cierre de reuniones con clientes potenciales para la figura del account manager.-Generación de leads, detectar necesidades y posterior solución/acción.-Reportes de actividad comercial (agenda, tareas y visitas) en CRM interno.-Establecer y llevar a cabo...

  • Area Manager El Corte Inglés – South Region

    hace 2 semanas

    Sevilla, España Buscojobs ES C2 A tiempo completo

    As Area Manager of the South Region, you will supervise and efficiently management of the ECI stores assigned to your area, working to ensure the operational, financial, and commercial success of each one. Overall Key Tasks & Responsabilities Operations Supervision : Monitoring brand standards, compliance with policies/procedures and implementation of...

  • Iberian Technical Team Manager

    Encontrado en: beBee jobs ES - hace 2 semanas

    Sevilla, Sevilla, España Schneider Electric A tiempo completo

    Mission:Manages a customer project/service technical team that covers a country or cluster (or a region if single-division or back-office scope)Accountable for technical quality & delivery, technical risks mitigation, competency plans ; safety ; cybersecurity.Develop collaboration between all solutions stakeholders (in segments / BUs / GCP&SO...

  • Iberian Technical Team Manager

    Encontrado en: beBee S ES - hace 2 semanas

    Sevilla, España Schneider Electric A tiempo completo

    Mission:Manages a customer project/service technical team that covers a country or cluster (or a region if single-division or back-office scope)Accountable for technical quality & delivery, technical risks mitigation, competency plans ; safety ; cybersecurity.Develop collaboration between all solutions stakeholders (in segments / BUs / GCP&SO...

  • Sales Ultrasound

    hace 5 días

    Sevilla, España Siemens Healthineers A tiempo completo

    Do you want to help create the future of healthcare? Siemens Healthineers is a place for people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment where you have the space to...

  • Business Development Manager

    Encontrado en: beBee jobs ES - hace 2 semanas

    Sevilla, Sevilla, España Radio Holland A tiempo completo

    Who are we? Radio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We strive...

  • Desarrollador de negocio

    Encontrado en: beBee jobs ES - hace 7 días

    Sevilla, Sevilla, España Ananda Gestión ETT A tiempo completo

    Desarrollar el ciclo de captación por teléfono: captación, seguimiento y cierre de acuerdos.Cierre de reuniones con clientes potenciales para la figura del account manager.Generación de leads, detectar necesidades y posterior solución/acción.Reportes de actividad comercial (agenda, tareas y visitas) en CRM interno.Establecer y llevar a cabo...

  • Key Account Manager

    hace 1 día

    Sevilla, España Philips Iberica Sau A tiempo completo

    Job TitleKey Account ManagerJob DescriptionJob title: Key Account Manager Bring innovation in the Healthcare environment and have a visible impact on our sales in Health Systems department. Your role: Maximizing order intake, sales and price realization at the assigned accounts within south district Developing the business directly to the private & public...

  • Weather Radar Maintenance Technician

    hace 2 días

    Sevilla, España DTN A tiempo completo

    DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries. It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the...