Senior Technical Account Manager

hace 2 semanas

Sevilla, España Sportradar A tiempo completo

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

**Job Description**:

- Technical Account Managers build and nurture long-lasting relationships with our clients and are their point of contact and their trusted advisors within MSS (Managed Sportsbook Services).
- The Account Manager is the voice of the customer within the company, within its responsibilities it will be to understand the customers’ needs, understand and calibrate them accordingly and feed them back to the internal teams to improve the customer experience.

On the other hand, the team also works closely with other internal stakeholders to identify new business opportunities that can be offered to our customer portfolio.

KEY RESPONSIBILITIES
- Management of dedicated accounts ensuring high retention of our partners through positive and professional relationship management.
- Identifying business opportunities and growing the existing clients’ business with a proactive approach.
- Preparing reports and monitoring the evolution of the accounts using identified KPIs and relevant business metrics.
- Ensuring client satisfaction (liaising different stakeholders to ensure SLAs compliancy and that client agreements are met, resolving problematic situations and escalating them, when necessary, in a timely manner, etc.)
- Agree efficient communication plan with assigned customers.
- Support MSS product team on the roadmap planning with the feedback coming from customers and showcase the product roadmap to the customers. Identify cross-sell opportunities.
- Understand partner’s strategies and ensure the MPS teams are aware of any exceptional business period or customers’ action.
- Accounts invoicing responsibility and close collaboration with finance team to hit budget targets.
- Participating and processing renewals and contract amendments.

**MUST HAVE SKILLS**
- 3+ years’ experience in the betting industry.
- Leadership: This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
- Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
- Excellent skills in planning for a portfolio of engagements, cross-group collaboration, communications, analytical capabilities, and attention to detail required.
- Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.
- Experience in sales and providing solutions based on customer needs.
- Native in Spanish
- Excellent English

**NICE TO HAVE SKILLS**
- 3+ years’ experience in IT company working as Account Manager and/or Technical Account Manager.

We also offer:

- Continuous learning program with technical internals sessions for continuous improvement.
- Access to our online e-learning platform.
- Be part of a dynamic and multicultural team with enormous growth possibilities where the team spirit is the fundamental value.

Additional Information
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_

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