Manager of Support Operations

hace 2 semanas


Sevilla, España Onyx CenterSource A tiempo completo

The Manager of Support Operations position oversees management of a local Support Operations team. This role has accountability to the Vice President of Support Operations. The Manager of Operations is expected to demonstrate leadership to a global team of Support Operations Specialists and provide day-to-day direction to Support Operations Team Leads.
Primary Responsibilities:
1. Planning, directing, and overseeing the operations of the assigned Support Operations team.
2. Provide oversight and direction to the employees in the assigned Support Operations team with the organization's policies and procedures.
3. Lead employees using a performance management and development processes including goal setting, feedback, and development planning.
4. Plan, evaluate, and improve the efficiency of processes and procedures to enhance quality, efficiency, and output.
5. Plan and implement processes that fulfill the mission and the goals of the department efficiently and effectively. Take proactive means to highlight, design and implement service solutions to both Onyx and customer benefit.
6. Carrying out and attaining the goals of the team managed.
7. Development of a customer-oriented culture that emphasizes quality, continuous improvement, and high performance.
8. Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
9. Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
10. Manage the preparation and maintenance of reports necessary to carry out the functions of the department.
11. Promote synergy with own team and other Operations team in all locations.
12. Coordinate with internal Onyx teams on the resolution of incidents that impact Customer processes.
13. Assist in resolving customer problems at the supervisory level.
14. Act as second point of escalation for customers when the team cannot provide resolution to internal or external customer.
15. Perform and support recruiting and hiring processes as required.
16. Keep the Vice President of Support Operations promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Minimum Qualifications:

- Bachelor's degree or equivalent work experience.
- Previous operations team management or leadership experience.
- Experience in an operations environment.
- Experience supervising, coaching and developing staff.
- Fluent in English

Desired Qualifications:

- Knowledge of the functions, operation, and mission of the specific department.
- Better than average written and spoken communication skills.
- Outstanding interpersonal relationship building and employee coaching and development skills.
- Management experience in a team-oriented workplace preferred.
- Demonstrated ability to lead and develop a department and department staff members.
- Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent organizational management skills.

Competencies:

- Team leadership
- Leadership skills
- Motivational skills
- Results-Oriented
- Strong Relationship Building
- Problem Solving/Analysis
- Customer/Client Focus
- Decision Making
- Project Management
- Communication Proficiency
- Teamwork Orientation
- Pro-active attitude



  • Sevilla, España Solera Corporation A tiempo completo

    Product Support Specialist page is loaded Product Support Specialist Apply locations Seville Virtual Spain time type Full time posted on Posted 30+ Days Ago job requisition id JR-016234 The Role We are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers. Your role...


  • Sevilla, España Solera Corporation A tiempo completo

    Product Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...

  • Portfolio Epc Manager

    hace 4 semanas


    Sevilla, España Voltalia Tachkent A tiempo completo

    At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on...

  • Support Service Manager

    hace 4 semanas


    Sevilla, España Emergya A tiempo completo

    Sevilla, Remoto Management Mid Senior-Senior Hacer proyectos de calidad en torno a tecnologías Cloud e Inteligencia Artificial es nuestro principal reto, pero no el único. En Emergya llevamos grandes cuentas de importantes clientes nacionales e internacionales, que no sólo quieren que hagamos buenos productos digitales, sino que también necesitan que...

  • Production Manager

    hace 2 días


    Sevilla, España La Rocca Exprés A tiempo completo

    Company Description La Rocca Exprés is a company based in Seville that specializes in designing, manufacturing, and distributing espresso coffee machines and other hospitality-related machinery. Our products are known for their durability, ease of maintenance, design and user-friendly features, which are highly appreciated by baristas in the industry. Role...

  • Production Manager

    hace 2 días


    Sevilla, Sevilla, España La Rocca Exprés A tiempo completo

    Company Description La Rocca Exprés is a company based in Seville that specializes in designing, manufacturing, and distributing espresso coffee machines and other hospitality-related machinery. Our products are known for their durability, ease of maintenance, design and user-friendly features, which are highly appreciated by baristas in the industry. Role...


  • Sevilla, España Toppan Digital Language A tiempo completo

    **Description**: Hello, we’re Toppan Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language. We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer...

  • Adjoint de Boutique

    hace 7 días


    Sevilla, España Amorino A tiempo completo

    Amorino UK has been experiencing significant growth and increase of business volume and that is why we are able to offer fantastic career progressive opportunities. **We are looking for a proactive, ambitious and eager Assistant Manager or a strong Supervisor that has worked in branded restaurants or food retail stores.** Please note, our stores close...

  • QA Manager

    hace 4 semanas


    Sevilla, España Boost-IT A tiempo completo

    Boost IT is a Portuguese technology consultancy, we are part of one of the most entrepreneurial groups in Portugal, with investment in more than 30 companies. We want to be known as the most dynamic, energetic, and reliable company in the market and for that, we want to count on you. If you are passionate about technology and want to work on the most...

  • Sie Manager

    hace 4 semanas


    Sevilla, España Quintas Energy A tiempo completo

    **Quintas Energy**: **Job description**: Quintas Advisory is the advisory division of the Quintas Group. This comprises Quintas Energy, one of Europe’s largest independent platforms for asset management and specialised services to investors in the renewable energy assets, with 8.5GW of assets under management. Quintas Advisory is on the lookout for...


  • Sevilla, España Learnlight A tiempo completo

    Purpose:The principal purpose of the Client Success Manager is building relationships with clients, implementing new programs, providing ongoing support to our clients, and networking with them.The Client Success Manager will serve clients with program design, quality management, and reporting. They will also support business growth and profitability by...


  • Sevilla, Sevilla, España 2164 Airbus Defence and Space SAU A tiempo completo

    de puesto: AIRBUS in collaboration with Universidad de Sevilla is launching the 2nd edition of the Master in AERONAUTICAL INDUSTRY OPERATIONS (MAIO) This program includes a Master Program and a 12-months Internship at one of the Airbus facilities in Seville (San Pablo or Tablada). Internship Information (Airbus Facilities) During the internship, you will be...

  • Graduate Area Manager

    hace 4 semanas


    Dos Hermanas, Sevilla provincia, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    Bachelor’s degree (or working towards a bachelor’s degree) Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this...

  • Sie Manager

    hace 4 semanas


    Sevilla, España Quintas Energy A tiempo completo

    Quintas Advisory is the advisory division of the Quintas Group. This comprises Quintas Energy, one of Europe’s largest independent platforms for asset management and specialised services to investors in the renewable energy assets, with 8.5GW of assets under management. Quintas Advisory is on the lookout for someone to take on the role of Site...

  • Operations Manager

    hace 4 semanas


    Sevilla, Sevilla, España Foundever A tiempo completo

    ¿Disfrutas liderando equipos? Quieres sentirte satisfecho/a trabajando en un entorno creativo, con fuerte vocación profesional y orientada a objetivos.Esta es tu posición idealÚnete a Foundever, empresa internacional líder de CX, referente para las principales marcas del mundo.¿Qué buscamos?Actualmente buscamos un/a Operation Manager Perfil...

  • Manager, Customer Success

    hace 4 semanas


    Sevilla, España Power Factors A tiempo completo

    **ABOUT POWER FACTORS** Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code. Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and...

  • Local Prospector

    hace 4 semanas


    Sevilla, España Bridge of Hope A tiempo completo

    ** LOCAL PROSPECTOR (ANDALUCIA & EXTREMADURA)** Our **Development Business Line** is looking for a **Local Prospector for Andalucia and Extremadura,** who will have the following responsibilities: - Represent Voltalia before the local authorities and local stakeholders; - Search for new sites for the development of photovoltaic and wind projects; -...

  • Documentation Enginer

    hace 4 semanas


    Sevilla, España ATEXIS A tiempo completo

    Company Description ATEXIS is a Customer Support Engineering company specialized in Integrated Technical Support. Our services enable our customers to minimize costs and maximize the operating time of their complex systems. Active in the Aerospace, Defense, Naval, Energy, Train and Utility Vehicle industries, we provide our customers with engineering and...


  • Sevilla, España DTN A tiempo completo

    DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries. It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the...


  • Sevilla, España Manning Global A tiempo completo

    Our client, a global leading telecommunication company, is recruiting for a ** IPC Author Of Maintenance Manuals ** to join their business in Europe **.** - Position Title- IPC Author Of Maintenance Manuals- Position Type- Permanent- Start Date- ASAP- Duration- Permanent- Location- Seville- Contact: - Ashwini Chawan | +49 (0) 89 23 88 98...