Helpdesk Support Technician

hace 1 semana

Barcelona, España Aspire A tiempo completo

**Helpdesk Support Technician - Hybrid - Barcelona**

**We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona**

**Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer experience**

**Here is a little window into our company**: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly-owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

**What your day will look like**:

- Telephone and telematic assistance on the exploitation of data from the management tool
- Queries regarding views, filters or use of reports
- Brief training actions
- Resolution of incidents on reports
- Drafting and management of the incident ticket
- Diagnosis, study and resolution of the incident
- Creation and/or modification of reports
- Explanation and documentation to the client
- Consultation of the incident to other Departments, and if appropriate, referral
- Liaising with internal and external customers supporting across the helpdesk
- Supporting teams from the rest of the technical, commercial and administration departments

**About you**:

- At least 1 year of integration in data exploitation teams or similar settings is essential
- At least a Degree qualification in Computer Science or a similar technical degree is essential
- Higher Technician in Computer Applications Development advantageous
- Alternatively, certification in SQL Server is desirable
- Fluent in Spanish, which is essential with a professional level of English both written and verbal highly desirable
- Specific technical knowledge
- SQL Server language
- List generation tools (Crystal Reports)
- Office (Access)
- Interaction and relations with the client
- First line of support and image of the company towards the customer
- More complex problems to be addressed
- Technical complexity of the data model used and of the exploitation tool.
- Interaction and relations with the client
- Diagnosis and resolution of incidents
- First line of support and image of the company towards the customer
- Excellent analytical and problem-solving skills
- A "roll up the sleeves" attitude towards problem-solving
- Goal-oriented with comfort in setting measurable goals for others and him/herself
- Comfortable working independently as well as in a team
- Legally authorized to work in Spain

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