Mechanical Helpdesk Support

hace 4 meses


Santa Perpètua de Mogoda Barcelona provincia, España Coesia A tiempo completo

**About the Company**
Volpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.

Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.

Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
**About the Role**
The objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.

Main responsibilities:

- Collect orders for spare parts and integrate installation dates in the planning.
- Supporting Customer Care Support in the follow-up of quality issues, follow-up of warranty orders and sharing information with the spare parts department.
- Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician.
- Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs.
- Ensure the delivery of satisfaction surveys and collaborate with customer service projects.

**What You Need to Be Successful**
- Vocational Training in Mechatronics.
- Electrical knowledge.
- 2-4 years of experience in similar position or experience in sales support (preferable Industrial Sector).
- Knowledge of Office tools: MS Excel, MS Word.
- SAP expertise will be highly valuable.
- Fluent in English. French will be a plus.
- Availability to travel between 30 - 40% annual time.

**Our Offer**
- Permanent contract.
- Full time.
- Insurance Healthcare, partly supported by Volpak.
- Life Healthcare.
- Professional development opportunities.

Job Reference: CGS11628



  • Santa Perpètua de Mogoda, Barcelona provincia, España Coesia A tiempo completo

    **About Volpak** Volpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches. Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries. Volpak is part of Coesia, a group...

  • Mechanical Engineer

    hace 4 meses


    Santa Perpètua de Mogoda, Barcelona provincia, España Coesia A tiempo completo

    **Group, Company and Organisation** Coesia is a group of companies specialised in highly innovative industrial and packaging solutions, headquartered in Bologna, Italy. Isabella Seràgnoli is the sole shareholder. Coesia companies are leaders in the sectors of: Advanced automated machinery and packaging materials Industrial process solutions Precision...


  • Barcelona, Barcelona, España Importante Empresa A tiempo completo

    {"title": "Helpdesk Intern", "description": "About the RoleThe Helpdesk Intern will be assisting the other Helpdesk technicians with the responsibility of resolving user requests of any kind, both in-situ or remotely. The main tasks are:User ticket resolutionTroubleshooting and administration of usersInstallation and support of computer HardwareInstallation...


  • Barcelona, Barcelona, España Importante Empresa A tiempo completo

    {"title": "Helpdesk Intern", "description": "About the RoleThe Helpdesk Intern will be assisting the other Helpdesk technicians with the responsibility of resolving user requests of any kind, both in-situ or remotely. The main tasks are:User ticket resolutionTroubleshooting and administration of usersInstallation and support of computer HardwareInstallation...


  • Barcelona, Barcelona, España Importante Empresa A tiempo completo

    About the RoleThe Helpdesk Support Specialist will be responsible for assisting the Corporate IT Team in providing technical support to over 500 users in two different locations. The successful candidate will be part of a dynamic team responsible for delivering IT services, including user ticket resolution, troubleshooting, and administration of users,...


  • Barcelona, Barcelona, España Importante Empresa A tiempo completo

    About the RoleThe Helpdesk Support Specialist will be responsible for assisting the Corporate IT Team in providing technical support to over 500 users in two different locations. The successful candidate will be part of a dynamic team responsible for delivering IT services, including user ticket resolution, troubleshooting, and administration of users,...


  • Barcelona, España Aspire A tiempo completo

    **Helpdesk Support Technician - Hybrid - Barcelona** **We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona!** **Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer...


  • Barcelona, España Dragons Group A tiempo completo

    **Description**: Location: Barcelona Start date: ASAP Type of contract (depending on seniority): Internship agreement* for 6 months OR permanent - Conditions for the internship: an agreement with your current school/university needs to take place **Overview** Dragons Group is an independent creative agency specialised in the digital world with HQs in...

  • IT Helpdesk Support

    hace 4 meses


    San Fernando de Henares, España Syneron Candela S.A. A tiempo completo

    **Overview**: **General Responsibilities**: - Assist staff with the installation, configuration and ongoing usability of systems - Supports computers, mobile devices, peripheral equipment and software. - Monitors helpdesk requests and provide both first and second level support. - Manages helpdesk to make sure users are getting assistance in timely...


  • Cerdanyola del Vallès, Barcelona provincia, España Centre de Recerca en Agrigenòmica (CRAG) A tiempo completo

    Centre de Recerca en Agrigenòmica (CRAG). 1 plaça de Tècnic support IT / Helpdesk. Concurs o valoració de mèrits. Laboral temporal. 2024-09-27. Termini obert. C1 - Batxillerat, FP 2n grau, cicles formatius grau superior. Cicle Formatiu de Grau Superior en informàtica o mèrits equivalents / experiència prèvia en Administració de sistemes...

  • Mechanical Engineer

    hace 2 semanas


    Barcelona, Barcelona, España ATG Europe A tiempo completo

    About the RoleWe are seeking a highly skilled Manufacturing Engineer to join our team at ATG Europe. As a key member of our production team, you will be responsible for ensuring the quality and integrity of our manufacturing processes.Key ResponsibilitiesAttend and participate in welding activities, non-destructive tests, dimensional and visual examinations,...

  • Mechanical Engineer

    hace 2 semanas


    Barcelona, Barcelona, España ATG Europe A tiempo completo

    About the RoleWe are seeking a highly skilled Manufacturing Engineer to join our team at ATG Europe. As a key member of our production team, you will be responsible for ensuring the quality and integrity of our manufacturing processes.Key ResponsibilitiesAttend and participate in welding activities, non-destructive tests, dimensional and visual examinations,...


  • Barcelona, España Knowmadmood A tiempo completo

    We are looking to incorporate one of our clients into a profile of Corporate N3 Helpdesk Support, responsible for providing technical assistance and support to users within our organization, as well as assisting regions within the group.What will be your main responsibilities in the client?Technical Support: Provide first-line technical support to users via...

  • Helpdesk Technician

    hace 2 semanas


    Barcelona, Barcelona, España Importante Empresa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Technician to join our team at Importante Empresa. As a Helpdesk Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring that our workplace services are running smoothly and efficiently.Key ResponsibilitiesProvide first-level...

  • Helpdesk Technician

    hace 2 semanas


    Barcelona, Barcelona, España Importante Empresa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Technician to join our team at Importante Empresa. As a Helpdesk Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring that our workplace services are running smoothly and efficiently.Key ResponsibilitiesProvide first-level...

  • Helpdesk Specialist

    hace 1 semana


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Importante empresa A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Helpdesk Agent to join our team at Importante empresa. As a Helpdesk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Fluency in Dutch and English (C1 level) is mandatory, with Spanish being a valuable asset.Basic...

  • Helpdesk Specialist

    hace 1 semana


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Importante empresa A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Helpdesk Agent to join our team at Importante empresa. As a Helpdesk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Fluency in Dutch and English (C1 level) is mandatory, with Spanish being a valuable asset.Basic...


  • Barcelona, Barcelona, España Importante empresa A tiempo completo

    About the RoleThe Helpdesk Support Specialist will be responsible for providing technical assistance and support to users, resolving issues and queries in a timely and efficient manner. The ideal candidate will have excellent communication skills, be proactive and results-oriented, and have a strong understanding of IT systems and hardware.Key...


  • Barcelona, Barcelona, España Importante empresa A tiempo completo

    About the RoleThe Helpdesk Support Specialist will be responsible for providing technical assistance and support to users, resolving issues and queries in a timely and efficient manner. The ideal candidate will have excellent communication skills, be proactive and results-oriented, and have a strong understanding of IT systems and hardware.Key...

  • Helpdesk Technician

    hace 2 semanas


    Barcelona, Barcelona, España Importante Empresa A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Helpdesk Technician to join our team at Importante Empresa. As a Helpdesk Technician, you will play a critical role in providing technical support and assistance to our employees, ensuring that our workplace services meet business needs.Key ResponsibilitiesProvide technical support and assistance...