IT Helpdesk Technician
hace 2 semanas
At Tangelo Games, our mission for over a decade has been to make a positive impact on people's lives worldwide - and we're not stopping anytime soon As a team of passionate gamers and developers, we don't just create games, we create connections. Whether it's through our multiplayer gaming community 'Mundigames' or our company culture that's driven by community, engagement, and fun, we're all about bringing people together. That's why our commitment to creating a great workplace culture has been recognized with our certification as a Best Place to Work.
Join us and level up your career in a fun and dynamic workplace culture As our newest IT Helpdesk Technician, your main focus will be to provide technical support, maintain IT systems and records, manage current and new employees’ accounts, and collaborate with the IT team to implement policies and procedures.
Your Mission
- Troubleshoot hardware and software issues, diagnose problems, and implement solutions
- Install, configure, and maintain desktops, laptops, printers, and other hardware devices
- Manage user accounts and access permissions on various systems
- Collaborate with other members of the IT team to develop and implement IT policies and procedures
- Keep accurate records of IT inventory, licenses, and warranties
- Maintain organized cables and overall office appearance
- Ensuring that office computers, equipment, and accessories are in good working
- Managing licenses, access, and onboardings of new employees.
**Your Profile**:
- At least 2 years of experience in a helpdesk or technical support role
- Knowledge of networking principles and protocols
- Familiarity with hardware troubleshooting and repair
- Strong passion for technology, always up-to-date with the latest developments
- Excellent communication and interpersonal skills, Hands-on individual
- Ability to work independently and as part of a team
- Fluent in English and Spanish
Company Perks
- Flexible working hours
- Remote work friendly
- Multicultural, friendly and talented team. Play with the best
- Training Program Budget. Keep learning
- Employee Referral Program Bonus
- Optional Ticket Restaurant or Health Insurance Plan
- Flexible compensation plan
- Paid leave on your birthday. Celebrate wherever you want
- Team-building events
- Fully equipped HQ with beer tap, ping pong, boxing set and much more
- E-Scooter & Bike parking and shower facilities in the building
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