Support Technician N1 Barcelona IT Solutions Company

hace 2 semanas


Barcelona, España Page Personnel España A tiempo completo

Control de cambios, configuraciones y riesgos.
- Control de inventarios y activos.
- Gestión, configuración y operación de herramientas de monitoreo.
- Gestión, soporte y ejecución de actividades delegadas por sus superiores.
- Generación de documentación asociada al servicio.
- Revisión y validación de documentación generada por distintos actores del proyecto.
- Generación de informes y presentaciones.
- Control y supervisión de incidencias y peticiones.
- Atención de consultas y solicitudes de usuarios y proveedores.
- Monitoreo y seguimiento en tiempo real de entornos del proyecto, y activación y control de alarmas.

Empresa de desarrollo de soluciones IT|Buscamos cinco Support Technicians N1
- Formación: FPII o superior, en Informática o de Telecomunicaciones.
- Certificaciones: ITIL (v3 o v4) o Certificado en gestión de proyectos: PMP o Prince.
- Experiência: 4 años de experiência profesional o más en tareas técnicas, operativas y de gestión técnica en la operación del servicio.
- Tareas técnicas, operativas y de gestión técnica dentro la operación del servicio.
- Experiência en control y seguimiento de procesos operativos y técnicos.
- Coordinación y gestión con otros proveedores del servicio.
- Conocimientos: Uso avanzado de herramientas Microsoft Office.
- Soft skills: Comunicación, Trabajo en equipo, Compromiso, Flexibilidad y capacidad de adaptación, debido a los cambios que se van llevando a cabo en el ciclo de vida del proyecto.
- Conocimientos deseables: Administración de sistemas, Monitorización de sistemas y aplicaciones y Catalán leído, hablado y escrito.

Empresa de desarrollo de soluciones IT

Oportunidades de carrera y desarrollo profesional.

Brindar asistencia técnica y solucionar problemas de hardware, software y redes a usuarios y clientes, comunicarse de manera efectiva y trabajar bajo presión y con múltiples tareas simultáneamente.

Support Technician N1 | Barcelona | IT Solutions Company



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