IT Technician

hace 3 semanas

Barcelona, España Hamelin-Laie A tiempo completo

**Areas of Responsibility and Key Tasks**

**IT REQUIREMENTS**
- Provide IT support, training, and orientation for new technology users.
- Offer troubleshooting services through any means of communication & in-person support. Repair when IT equipment or network malfunctions, within a specific timeline.
- Support in the assessment of IT issues.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Complying with the NAE Service Level Agreement.
- Liaise with students, parents and staff to ensure adequate solutions to problems and provide interface with supervisors or specialists when necessary. Approach all parties in a professional manner; when no solution can be offered, escalate query to line manager.
- Set up all devices, following the configuration standards.
- Document all the user´s requests on NAE´s ticketing service to ensure good organization of IT resources.
- Ensure all tasks assigned through the Teams Planner platform are completed and delivered on time, and following the schedule given.
- Maintain records of hardware and software inventory daily. Make sure this is updated on IT inventory.
- Make sure School data information is secure through controlled hardware and software installation and maintenance. Information security is a top priority at Hamelin - Laie and NAE.
- Manage and update Active Directory; user, group & computer objects.
- Observe and revise Antivirus Web Console. Manage virus alerts & threats as top priority.
- Prioritise and ensure equipment, power, & security failures are dealt with by keeping data security and safety in mind.
- Organize and manage repair services for all the IT devices, as well as keeping a good relationship with our repairal partners.
- Undertake and complete any other duties allocated to the IT department, whereby support is needed.
- Make sure IT specialists are always available and in reach to all users.
- During break times IT specialists must take turns to make sure there is someone available for attending queries.
- Maintain all the equipment (projectors and photocopiers in all areas of school) and resolve issues related to it.
- Co-ordinate all print stock and maintain a system to control, monitor and order printer consumables.
- Create manuals to guide users in using printers, projectors, TV boxes and related IT items.

**MULTIMEDIA REQUIRMENTS**

Set up, operate, maintain, and repair equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment.
- Assist staff in the use of any multimedia equipment that includes:

- Classroom equipment (projector, speakers, etc.).
- Auditorium equipment (Projector, sound, lights, microphones, etc.). o Portable and ad-hoc projection for events and meetings.
- Classroom TVs and external TV boxes (Apple TV, MS WDA).
- Schedule/manage/implement the technical requirements of auditorium events within the school day (Sound and Lighting box) and manage technical resources of the auditorium.
- Train users on the correct use of the multimedia equipment.
- Participate in school-wide Audio-visuals and IT projects.
- Help and train users on the correct use of the printing software and hardware.
- Identify new solutions and related items for innovation using multimedia tools.

**SKILLS AND KNOWLEDGE REQUIREMENTS**
- Advanced knowledge of current technology such as software platforms, servers & operating systems.
- Good team player with good work practices, being able to step forward when a colleague is missing.
- Self-taught capabilities and willingness to learn is a must.
- Good time management skills.
- Accountability and responsibility is required.
- Demonstrate great customer service and listening skills to ensure good outcomes.

**Commitment to Personal and Professional Development**
- Participate in and fully engage with the school’s performance management and appraisal process.
- Demonstrate continuous professional and personal development through the identification and implementation of individual development plans arising from company and school performance management and appraisal processes.
- Contribute to wider engagement of colleagues in the marketing and admission function giving support and willingly sharing ideas and materials to promote this.

**Commitment and engagement to the following Company and Professional Values and Dispositions**:

- Seeking and maximizing opportunity within the organisation - For us, opportunities need to be meaningful, about achieving potential and making progress.
- Recognizing and pursuing impact within your role
- For us, impact is about making a difference. It needs to be immediate, positive, and lasting.
- Encouraging and accepting leadership within the organization
- For us, leadership is about considering the team’s needs as well as your own, setting inspiring examples, being supportive and showing real accountability and responsibility.
- Nurturing and model

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