Junior Helpdesk Support

hace 2 semanas

Barcelona, España Dragons Group A tiempo completo

**Description**:
Location: Barcelona

Start date: ASAP

Type of contract (depending on seniority): Internship agreement* for 6 months OR permanent
- Conditions for the internship: an agreement with your current school/university needs to take place

**Overview**

Dragons Group is an independent creative agency specialised in the digital world with HQs in Barcelona and teams working from the US, UK, Madrid, Germany and Portugal.

We bridge the real world with the digital world through creative solutions.

We aren’t a huge agency where you’ll be just another cog in the machine. We are a medium sized independent creative agency that is experiencing rapid growth and is looking to hire energetic and highly motivated people.

We are looking for a Junior Helpdesk Intern to join our Barcelona based team.

As a Junior Helpdesk Intern, you will work closely with our IT team to provide technical assistance and support to our employees. You will have the opportunity to learn about various IT systems, troubleshoot technical issues, and contribute to improving our overall IT infrastructure. This internship is an excellent opportunity for individuals interested in pursuing a career in IT support to gain hands-on experience in a professional environment.

**Responsibilities**:

- Provide timely and effective technical support for hardware, software, and network-related problems working with our MDM, JamfPro, Microsoft 365 and Sharepoint.
- Document and track support requests using our JIRA ticketing system.
- Assist with the setup and deployment of new computers and peripherals.
- Collaborate with other IT team members to troubleshoot complex technical issues.
- Contribute to the development and improvement of IT support processes and procedures
- Stay up-to-date with the latest technology trends and developments

**Requirements**:
**Requirements**:

- Currently pursuing a degree in Information Technology, Computer Science, or a related field
- Strong passion for technology and willingness to learn
- Ideal proven knowledge working with macOS.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Previous experience in customer service or technical support is a plus.

**Benefits**:

- Hands-on experience working in a professional IT environment.
- Mentorship and guidance from experienced IT professionals
- Opportunity to gain exposure to a wide range of IT systems and technologies
- Flexible schedule to accommodate academic commitments
- Possibility of future career opportunities within the company

**Languages**
- Spanish (mandatory)
- English (mandatory)
- Catalan (recommended)
- Any other languages are a plus.

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