Helpdesk Support
hace 2 semanas
Work as part of the IT Support Helpdesk which supports the IT Services across Europe through a ticket-based system.
- Provide excellent customer service through communication on various platforms - written and verbal.
- Tracking work in progress and recording issues and solutions.
- Updating online knowledge banks.
- Monitoring incoming alerts/incidents and escalate to the relevant teams where necessary.
- Write documentation for internal use as well as customer use.
Internataional company.|Located in Barcelona.
- Experience and a strong understanding of key IT systems including but not restricted to:
Microsoft platforms - Active Directory, Office 365, Azure, Server and Desktop operating systems, Printing solutions, Networks, SQL Server, Desktops, Laptops, Communication Devices.
- Have a good, sound knowledge of how IT functions within an Enterprise Environment.
- Fluent in English, both written and spoken.
- Fluent in Dutch, both written and spoken.
- Sound problem solving and communication skills.
- Team player but also be able to work on own initiative.
- Be able to prioritize workload based on impact and effect.
International retail company located in Barcelona.
Oportunidades de carrera y desarrollo profesional.#LI-DNP
International retail company located in Barcelona is looking for a Helpdesk Support witch dutch.
Helpdesk Support - Dutch
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