IT Support Engineer
hace 3 semanas
Descripción
Join a Dynamic IT Helpdesk Team in the Heart of Barcelona
Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmosphere
Position Details:
Title: IT Helpdesk Support Engineer
Location: A charming office in central Barcelona, Spain, with 30% remote flexibility Employment Type: Full-time, permanent contract with a harmonious Monday to Friday schedule Salary: Competitive packageAbout Our Esteemed Client:
Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries. Their IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.
Your Mission :
You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system. The role requires a blend of independent work and team collaboration.
Your Responsibilities:
Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues. Efficiently categorize and address incoming incidents and requests. Own your ticket queue with proactive follow-ups and process enhancements. Enhance your troubleshooting skills, offer user training, and escalate complex cases. Develop guides and documentation for teams and users. Deliver exceptional customer service, communicating effectively in both English and Italian.What We Offer:
A 40-hour workweek, Monday to Friday, with a 6-month probation period. A generous holiday package. A negotiable start date. A rewarding salary reflecting your expertise and potential. A dynamic, innovative workplace that prioritizes learning and career growth. modern office in central Barcelona with the option to work remotely part of the time. Office stocked with fruits, snacks, and beverages. Opportunities for occasional travel.Recruitment Process:
A friendly introductory phone call. An in-depth interview with your future manager. A second discussion with the extended leadership team. A final proposal detailing your new adventure with us.Take the Next Step:
If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you Let's initiate a dialogue about your potential journey with our client.
We are excited about the possibility of you joining their dynamic team
Requisitos mínimos
Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.). Solid understanding of IT's role in a corporate landscape. Fluency in English and Italian (C1 level). Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problem-solving prowess.Bonus Points for:
Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs. Multilingual capabilities-
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