Helpdesk Technician

hace 6 meses


Barcelona, España JUJUR A tiempo completo

Position: French Helpdesk Technician

Location: Barcelona, Spain

Employment type: Full-time

Remuneration: Base salary + bonuses

**DUTIES AND RESPONSIBILITIES**:

- Communicate with customers using various channels
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Fluent in French, both oral and written. Fluent in English (at least B2 level)
- Professional experience with Customer Service, Technical Support
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Daycare vouchers, transportation card
- Monday to Friday, rotation shifts between 6am and 10pm



  • Barcelona, España CAS TRAINING A tiempo completo

    Senior Helpdesk Technician en hibrido. Cas Training empresa de referencia que está especializada en ofrecer soluciones de Formación y servicios de Consultoría y Outsourcing de profesionales en el ámbito de las TIC se encuentra buscando un/a Senior Helpdesk Technician. Funciones - Perfil senior con experiência en Helpdesk para montar un equipo de...


  • Barcelona, España Cas Training A tiempo completo

    Senior Helpdesk Technician en hibrido.Cas Training empresa de referencia que está especializada en ofrecer soluciones de Formación y servicios de Consultoría y Outsourcing de profesionales en el ámbito de las TIC se encuentra buscando un/a Senior Helpdesk Technician.Funciones - Perfil senior con experiencia en Helpdesk para montar un equipo de Helpdesk...


  • Barcelona, España Cas Training A tiempo completo

    Senior Helpdesk Technician, hibrido BarcelonaCas Training, empresa de referencia que está especializada en ofrecer soluciones de Formación y servicios de Consultoría y Outsourcing de profesionales en el ámbito de las TIC, se encuentra buscando un/a Senior Helpdesk Technician.Funciones: Perfil senior con experiencia en Helpdesk para montar un equipo de...


  • Barcelona, España CAS TRAINING A tiempo completo

    Senior Helpdesk Technician, hibrido Barcelona Cas Training, empresa de referencia que está especializada en ofrecer soluciones de Formación y servicios de Consultoría y Outsourcing de profesionales en el ámbito de las TIC, se encuentra buscando un/a Senior Helpdesk Technician.Funciones: Perfil senior con experiencia en Helpdesk para montar un equipo de...


  • Barcelona, España Cas Training A tiempo completo

    Senior Helpdesk Technician, hibrido Barcelona Cas Training, empresa de referencia que está especializada en ofrecer soluciones de Formación y servicios de Consultoría y Outsourcing de profesionales en el ámbito de las TIC, se encuentra buscando un/a Senior Helpdesk Technician.Funciones: Perfil senior con experiencia en Helpdesk para montar un equipo de...


  • Barcelona, España Aspire A tiempo completo

    **Helpdesk Support Technician - Hybrid - Barcelona** **We are hiring at T-Innova for a Helpdesk Support Technician to join our team in Barcelona!** **Our mission is to grow and strengthen the Help Desk Support Team in order to ensure we have a strong Help Desk Support function that can meet the needs of our clients, offering the best customer...

  • Helpdesk Technician |

    hace 3 semanas


    Barcelona, España Importante Grupo A tiempo completo

    ¿Quieres unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que, desde su fundación en Barcelona en 1909, trabaja para mejorar la salud y el bienestar de las personas en todo el mundo. Nuestras cuatro...

  • Helpdesk Technician

    hace 4 semanas


    Barcelona, España Schiller International University A tiempo completo

    Your mission We are looking for a Helpdesk Technician to provide L1 and L2 IT support to employees, faculty, and students at the Madrid campus of Schiller International University.Additionally, this role will include remote L2 support for the Heidelberg, Paris, and Tampa campuses when their L1 teams are unable to resolve an issue.The candidate will be...

  • Helpdesk Technician |

    hace 3 semanas


    Barcelona, España Importante Grupo A tiempo completo

    ¿Quieres unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que, desde su fundación en Barcelona en 1909, trabaja para mejorar la salud y el bienestar de las personas en todo el mundo. Nuestras cuatro...

  • IT Helpdesk Technician

    hace 5 meses


    Barcelona, España AXA Partners A tiempo completo

    AXA Partners aims at becoming AXA Group preferred networks & service company and a powerhouse for partnerships development as a founding entity of AXA Partners. A key enabler for this business transformation will be the Helpdesk Technician in charge of supporting and maintaining workplace services for all entities within the region. In partnership with...

  • Helpdesk Technician |

    hace 3 semanas


    Barcelona, España Importante grupo A tiempo completo

    ¿Quieres unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que, desde su fundación en Barcelona en 1909, trabaja para mejorar la salud y el bienestar de las personas en todo el mundo. Nuestras cuatro...

  • Helpdesk Specialist

    hace 3 semanas


    Barcelona, Barcelona, España Leadtech A tiempo completo

    About the RoleAre you an IT professional with a passion for delivering exceptional customer service?We're seeking a highly skilled Helpdesk Technician to join our team at Leadtech, a forward-thinking company dedicated to empowering clients and employees to achieve their goals in the online business world.ResponsibilitiesAs a Helpdesk Technician, you will be...

  • Operations Technician

    hace 4 semanas


    Barcelona, España Center For Genomic Regulation A tiempo completo

    .The InstituteThe Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by...

  • Operations Technician

    hace 4 semanas


    Barcelona, España Center For Genomic Regulation A tiempo completo

    .The InstituteThe Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by...

  • Operations Technician

    hace 4 semanas


    Barcelona, España Center For Genomic Regulation A tiempo completo

    .The Institute The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by...

  • IT Technician

    hace 5 meses


    Sant Cugat del Vallès, Barcelona provincia, España Page Personnel España A tiempo completo

    Installs and support computer peripherals for users in the office, pharm-laboratory and manufactoring (50-100 users, 50-150 workstation). - Maintains the current user base and workstations in Microsoft Active Directory (1-2 support level: create, block, change password and other). - Perfoms the physical connection to the corporate network and resources. -...

  • IT Helpdesk

    hace 2 semanas


    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....

  • IT Helpdesk

    hace 6 meses


    Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....

  • IT Helpdesk Technician

    hace 6 meses


    Barcelona, España leadtech A tiempo completo

    Life is too short to work for a boring company, so why don’t you join us? We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able...

  • Helpdesk

    hace 2 semanas


    Barcelona, España Hemmersbach GmbH & Co. KG A tiempo completo

    **IT Field Technician - Onsite Support**: Full time technician supporting the users in our customers' locations **Be part of us** Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our...