Customer Service Representative

hace 7 meses

Valencia, España Sherwin-Williams A tiempo completo

***:
Provides standard & complex order entry management including order tracking and follow up for customer orders based on customer request: clarifying customer requirements and order details, ensuring internal coordination with planning, logistics and price management in order to meet requested delivery date, regulatory and legal document requirements and other Sherwin Williams commitments. Prepared to respond to more complex customer questions and resolve basic customer complaints. Applies standard Order Management & Consignment Stock Management Process in AS400. Runs proactively open order report to monitor backorders and proactively handle resolution.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive

Eligibility to Work

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

**ESSENTIAL FUNCTIONS**:

- To supply the ordered goods on time in the right Quantity, with the correct price at the right Customer End Destination.
- To comply with working and quality targets set by direct line supervisor.
- To maintain an overview of the progress of customer orders, through the entire order fulfillment chain.
- Build and maintain strong relationships with assigned customer base, Sherwin Williams internal functions such as, Commercial teams, Planning, Logistics and Finance teams.
- To assess delivery programs and enter individual orders in line with production lead times, for product portfolio produced and supplied from multiple plants in Europe.
- To organize logistics activity based on delivery terms of the customer, provide export documentation depending on Country of destination & customers’ requirements.
- Ensure OTIF (On time in full) target is met for the defined business segments.
- Work in accordance with our business ethics policy as well as be compliant with our ISO, SOX, business ethics and EH&S policy.

**POSITION CHALLENGES**:

- Managing customer delivery process and all related activities in order to reach customer satisfaction, with emphasis on costs and stock level.

**Formal Education**:
**Required**:

- Secondary school level education.

**Preferred**:

- Qualification in customs administration.
- Qualification or experience in transportation processing (road, sea and air freights including control compliance with all relevant regulation regarding the carriage of dangerous goods).

**Knowledge & Experience**:

- Basic working knowledge of commercial organization.
- Good computer skills.
- Good communication skills.
- Valid Driving License.
- Fluent in English
- Previous experience in similar position.
- Previous experience of operating system AS400
- European language skills - English

**Technical/skill Requirements**:

- High flexibility and adaptability to the customer requirements.
- Team spirit.
- Creativity.

**#LI-MZ1

  • Customer Service Representative

    hace 4 semanas

    Valencia, Valencia, España Viking A tiempo completo

    About the RoleViking is seeking customer-focused professionals to join their team in Torrevieja, Spain. As a Customer Service Representative, you will work independently and collaborate with colleagues to deliver exceptional service to our customers.

  • Dutch Speaking Customer Service Representative Position

    hace 3 semanas

    Valencia, Valencia, España Digital Customer Care Company Bv A tiempo completo

    We are Digital Customer Care Company, a leading contact center in Europe, offering a dynamic and innovative work environment. Our company is growing rapidly, and we need experienced agents to handle customer inquiries via chat, phone, and email. As a Dutch speaking Customer Service Representative, you will be the front line of our core product, ensuring the...

  • Customer Service Representative

    hace 3 semanas

    Valencia, Valencia, España Recruit4 A tiempo completo

    Overarching VisionWe are seeking a highly skilled Customer Service Representative to join our team at Recruit4. As a Customer Service Representative, you will be working on the international relations side of our business, ensuring that credit card holders receive exceptional service and support.

  • Travel Customer Service Representative

    hace 4 semanas

    Valencia, Valencia, España Ttec A tiempo completo

    About the Role: Be a part of creating exceptional customer experiences as a Travel Customer Service Representative in support of Booking.com. You'll work on site in Athens, Greece, delivering amazing customer experiences while also #experienceTTEC.Key Responsibilities:Resolve customer issues before escalating to the next levelAnswer incoming communications...

  • Customer Service Representative

    hace 4 semanas

    Valencia, Valencia, España Recruitment Direct A tiempo completo

    We are seeking Customer Service Representatives to join our team at Recruitment Direct in Athens, Greece. The ideal candidate will have a strong understanding of German language and culture, as well as excellent communication and problem-solving skills.Job OverviewThis is an exciting opportunity to work with a prominent financial institution, offering a...

  • Dutch French Customer Service Representative

    hace 3 semanas

    Valencia, Valencia, España Newco communications A tiempo completo

    We are searching for a highly skilled and multilingual Customer Service Representative to join our team at Newco Communications. This role is an exciting opportunity for someone who is fluent in Dutch, French, and English, with a passion for delivering exceptional customer service.As a Customer Service Representative, you will be the first point of contact...

  • Customer Service Sales Representative

    hace 7 meses

    Valencia, España David Kennedy Recruitment A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia. You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in...

  • Customer Service Representative

    hace 3 semanas

    Valencia, Valencia, España Newco Communications A tiempo completo

    Company OverviewNewco Communications is a leading provider of customer service solutions, committed to delivering exceptional experiences to our clients and their customers. Our team is passionate about creating a positive impact, and we're looking for like-minded individuals to join us on this mission.SalaryWe offer a competitive salary of $45,000 per year,...

  • German Customer Service and Sales Representative

    hace 2 semanas

    Valencia, España City Job Offers A tiempo completo

    **German Customer Service and Sales Representative in Valencia** Full-Time - Long-Term We are looking for German Customer Service and Sales Representative for a leading company in new technologies based in Valencia Your Responsibilities: - Handle and close incoming calls - Maximize store revenue by upselling and cross-selling products - Online Store...

  • Customer Service and Sales Representative

    hace 2 semanas

    Valencia, España City Job Offers A tiempo completo

    **New Job Opportunity in Valencia: Customer Advisor and Sales Representative (German Market)** Full-Time - Long-Term Do you speak German? Are you efficient and customer focus? Do you live in Valencia or you are planning to move there? We are hiring German Customer Service and Sales Representatives for a prime tech company! Your main responsibilities will...

  • German Customer Service and Sales Representative

    hace 2 semanas

    Valencia, España City Job Offers A tiempo completo

    **German Customer Service and Sales Representative in Valencia** We are looking for German Customer Service and Sales Representative for a leading company in new technologies based in Valencia **Your Responsibilities**: - Handle and close incoming calls - Maximize store revenue by upselling and cross-selling products - Online Store promotions and...

  • Customer Service Sales Representative

    hace 7 meses

    Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Customer Service Sales Representative (on-site)** to join one of our exciting...

  • Customer Service Sales Representative

    hace 7 meses

    Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day. We are looking for a **German**-speaking** Customer Service Sales Representative (on-site)** to join one of our...

  • Customer Service Sales Representative

    hace 7 meses

    Valencia, España Webhelp A tiempo completo

    **Location** - Valencia, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day. We are looking for a **German-speaking Customer Service Sales Representative (on-site)** to join one of our exciting...

  • French Customer Service Representative

    hace 4 semanas

    Valencia, Valencia, España Newco Communications A tiempo completo

    Newco Communications is seeking a highly skilled French Customer Service Representative to join our team in Valencia. In this role, you will be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care.About the RoleAs a French Customer Service Representative, you will work on a project where accuracy is an...

  • R662 | Dutch-Speaking Customer Service Representative In

    hace 4 días

    Valencia, España Ares Consultores A tiempo completo

    Dutch-speaking Customer Service Representative in Barcelona Job details: Location: ValenciaDiscipline: Customer ServiceReference: 35345Contact Name: Gino KralJob description: One of our clients is looking for a customer-friendly and enthusiastic Customer Representative to work for the Dutch market in the beautiful city of Barcelona!The role includes:...

  • Customer Service Representative

    hace 4 semanas

    Valencia, Valencia, España Recruitment Direct A tiempo completo

    **About the Role**We are seeking a highly skilled Customer Service Representative to join our team in Athens, Greece. This is an exciting opportunity to work on behalf of a leading bank and offer a competitive salary package.Responsibilities:Provide high-quality customer support to Norwegian-speaking clients.Assist with inquiries related to banking services,...

  • Global Customer Service Representative for International Clients

    hace 4 semanas

    Valencia, Valencia, España Newco Communications A tiempo completo

    About the RoleWe are seeking a skilled Global Customer Service Representative to join our team in Valencia. This is a permanent role with a competitive salary of around €40,000 per annum.

  • Multicultural Customer Service Representative

    hace 2 semanas

    Valencia, Valencia, España Bluelink International Cz A tiempo completo

    Immerse yourself in a dynamic and multicultural environment at BlueLink International CZ, an international Air France company based in Prague. We are a leader in the customer service sector with over 520 employees representing 74 nationalities and speaking 22 different languages.We specialize in providing exceptional service to customers in the airline and...

  • Customer Service Representative with Excellent Communication Skills

    hace 3 semanas

    Valencia, Valencia, España Newco Communications A tiempo completo

    At Newco Communications, we are searching for a talented Customer Service Representative to join our team. This exciting opportunity allows you to provide exceptional care to our customers and be the friendly voice on the other end of the line.About the RoleWe pride ourselves on creating fantastic service experiences and want you to join us in this mission....