Customer Service Sales Representative
hace 7 meses
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Service Sales Representative for their office in Valencia.
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
Position: Customer Service Sales Representative
Location: Valencia, Spain
Employment type: Full-time
Remuneration: Base salary + bonus.
**DUTIES AND RESPONSIBILITIES**:
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quote and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the store portfolio and post sales process' are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach
**REQUIREMENTS:
- Are proficient in German and fluent in English
- Have minimum of 1 year relevant experience
- Have strong communication skills
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are customer driven and motivation to work in sales
- Are achievement and target oriented
- Have some IT knowledge and technical understanding
- Have Real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have Exceptional customer facing and customer care skills
**OFFER**:
- Full time 39 hours/week contract: Monday to Friday from 8:30 to 17:30
- Remuneration above the market average
- Indefinido contract
- Guidance and support to reach your fill potential
- International and vibrant team
- Great office location in Valencia
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
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