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Customer Service and Sales Representative
hace 7 meses
**Location**
- Valencia, Spain**Language**
- German***
**Description**:
**Customer Service and Sales Representative - German Market**
**Why join us**
Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for** Customer Service and Sales Representative - German Market **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
**What we offer you**
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits at Webhelp:
- Full-time contract, 39 hours/week: Monday to Friday 08:30 - 17:30
- Competitive salary and performance bonus
- Great office location in Valencia
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
**What you’ll experience at Webhelp**
As a **Customer Service and Sales Representative **in our team, you will:
- Fast and effective respond to inbound queries
- Make outbound calls when necessary to solve issues with customers and different internal business units
- Create quotes and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach
**We’ll be a great match if you**:
- Are native or proficient in German and English
- Have strong communication skills, are customer driven, achievement and target oriented, and motivated to work in sales
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Have a minimum of 1 year relevant experience
- Real capability to listen to customers
- Exceptional customer facing and customer care skills
- Share our values of commitment, unity, integrity, recognition, and WOW
**Don’t meet every single requirement?**
**Who we are**
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
**If this sounds like you, join us at Webhelp**
**Webhelp is an equal-opportunity employer**
**RRQ23-005634-1-GERMANY
