Customer Service Sales Representative

hace 4 semanas


Valencia, España Importante Grupo A tiempo completo

Customer Service Sales Representative Responsibilities: Outbound calls when necessary to solve issues with already bought products Quote creation and follow up Ensuring personal knowledge of the Store portfolio and post-sales processes are maintained Initiate & manage customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests, and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer-centric approach We offer: Full time (39 hours/week) and a long-term contract Schedule: Monday to Friday from 8:30 - 17:30 Salary: 19.500 euros gross/year + up to 2.000 euros gross/year in bonus Start date: Immediate Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked) Requirements: Native level of German + Fluent in English Strong communication skills Knowledge of sales techniques (up-/cross-selling, objection handling, etc.) Customer driven and motivation to work in sales Achievement and target oriented IT knowledge and technical understanding Minimum of 1 year relevant experience Real capability to listen to customers Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs Exceptional customer facing and customer care skills #J-18808-Ljbffr



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