Customer Service Team Lead
hace 2 semanas
**Trabajar en Freudenberg**: "We will wow your world". Este es nuestro compromiso. Como grupo tecnológico global, no solamente hacemos que el mundo sea más limpio, sano y cómodo, sino que además ofrecemos a nuestros 51.000 empleados un entorno interconectado y diverso en el que todos pueden prosperar individualmente. Sorpréndase y viva sus propios momentos "wow".
Klüber Lubrication, una empresa del Grupo Freudenberg, es el líder mundial en lubricación especializada con operaciones de fabricación en América del Norte y del Sur, Europa y Asia, filiales en más de 30 países y socios de distribución en todas las regiones del mundo, apoyados por nuestra sede central en Alemania. Nos apasionan las soluciones tribológicas innovadoras que ayudan a nuestros clientes a conseguir el éxito. Suministramos productos y servicios, muchos de ellos personalizados, en casi todos los sectores, desde el automovilístico hasta los mercados de energía eólica.
Algunos de sus beneficios
Cafetería/comedor
**Cafetería/comedor**: En nuestras instalaciones, ofrecemos ricas variedades de comida fresca y nutritiva.
Descuentos para empleados
**Descuentos para empleados**: Aprovecha ofertas con descuento en productos y servicios.
Diversidad e inclusión
**Diversidad e inclusión**: Nos enfocamos en proveer un ambiente inclusivo y reconocemos que la diversidad de experiências, puntos de vista y personas contribuyen a nuestro éxito.
Bono de bienvenida
**Bono de bienvenida**: Nos alegra tenerte con nosotros Premiamos tu incorporación con un bono de bienvenida.
Eventos de empresa
**Eventos de empresa**: La diversión también es importante y celebramos el éxito como equipo; realizamos eventos de formación de equipos de alto desempeño y networking como base para una colaboración exitosa.
Parets del Vallès
Trabajo híbrido
Klüber Lubrication GmbH Ibérica S.en C.
Ayudará a nuestro equipo como
Customer Service Team Lead (f/m/d)
**Responsabilidades**:
Jefe de equipo de 4 personas (experiência no obligatoria)
**Gestión integral de clientes**: atención telefónica, ofertas, pedidos, documentación, etc.
Archivo y gestión en CRM y SAP y mantenimiento del sistema
Comunicación y apoyo a otros departamentos de KLI para apoyar los objetivos globales de la empresa
Apoyo y coordinación de las tareas del departamento, según las indicaciones y organización definidas por el Responsable del Centro de Atención al Cliente.
**Gestión de Sistemas digitales**: SAP (Módulo SD), EDI, RPA, E-commerce
Reporting
KPI'S
Proyectos de automatización
Clientes directos
Mejoras de procesos
Cooperación con el Servicio de Atención al Cliente de la región del sur de Europa
Titulo/ Diplomas
Estudios en gestión comercial o similar
Nível alto de SAP (Módulo SD)
Office
Dominio del inglés
Francés (no obligatorio)
Orientación al cliente
Capacidad de liderazgo
Capacidad de comunicación, organización, toma de decisiones y priorización
Trabajo en equipo / iniciativa / planificación
El Grupo Freudenberg es un empleador que ofrece igualdad de oportunidades y está comprometido con la diversidad y la inclusión. Las oportunidades de empleo están disponibles para todos los solicitantes y asociados sin distinción de raza, color, religión, credo, género (incluido el embarazo, parto, lactancia o afecciones médicas relacionadas), identidad o expresión de género, origen nacional, ascendencia, edad, discapacidad física o mental, información genética, estado civil, estado familiar, orientación sexual, estado protegido militar o veterano, o cualquier otra característica protegida por la ley aplicable.
Aplica ahora
Información adicional
Joana Ferreira
+49 89 78769547
Descubre más acerca de nosotros
play_circle
cancel
Usted se encuentra en esta ubicación
Ver mapa más grande
directions_car By car
directions_transit By public transport
autorenew
-
Barcelona, España Blu Selection A tiempo completo**Your responsibilities and impact as a Customer Service Team Lead will be**: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...
-
Barcelona, España Blu Selection A tiempo completoTasks Your responsibilities and impact as a Customer Service Team Lead will be: - Leading a team of Customer Service representatives and acting as a link between agents and the operations management - Overseeing the overall team performance (meeting quality standards, SLAs, and KPIs) - Providing reports on workload trends, backlogs, and propose staffing...
-
Customer Service Team Lead W/ Native Level of
hace 4 semanas
Barcelona, España Babel Profiles A tiempo completoAre you ready for something new and challenging? Are you passionate about coaching and developing your team to accomplish success together and exceed customers’ expectations? Do you like to work in an international and innovative environment? if so, let’s get in touch! Our client is an international pharmaceutical company and a leader in the Spanish...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, España Freudenberg Group A tiempo completoEmpowering people, creating technology. **Responsibilities**: - Team Lead of of 4 people (experience not mandatory)- Complete customer management: telephone service, offers, orders, documentation, etc.- Archiving and management in CRM and SAP and maintenance of the system.- Communication and support to other KLI departments to support the global objectives...
-
Team Lead Collections
hace 1 mes
Barcelona, Barcelona, España Adevinta A tiempo completoWe are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)What...
-
International Customer Service Manager
hace 2 semanas
Barcelona, España North Search Talent Powerhouse A tiempo completoAt North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the agro-chemical sector,is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and...
-
IT Service Desk Lead
hace 3 semanas
Barcelona, España Adevinta A tiempo completoWe are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...
-
IT Service Desk Lead
hace 2 semanas
Barcelona, Barcelona, España Adevinta A tiempo completoWe are excited to announce a new opportunity for an IT Service Desk Lead to join our dedicated team. You will ensure smooth IT service delivery to Adevinta internal end-users.You will manage together with 2 more leads the Service Desk function across multiple Adevinta locations, reporting to the Senior Manager Site Operations inside our Enabling Platforms...
-
Support Team Lead Emea
hace 4 semanas
Barcelona, España Körber A tiempo completo**Erscheinungsdatum**:11.08.2023**Standort**:Barcelona, ES - Tres Cantos, ES - Madrid, ES**Geschäftsfeld**:Supply Chain Software**Unternehmen**:Körber Supply Chain Software GmbHSupport Team Lead EMEA - The - **Support** **Team Lead for the EMEA Region** is a leadership position within the Körber Supply Chain Global Customer Support department (GCS)...
-
Customer Success Team Lead
hace 1 día
Barcelona, España ORBIDI A tiempo completo**Sobre nosotros**: En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado. Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. ¡Únete a...
-
Customer Service
hace 4 semanas
Barcelona, España Timup A tiempo completoBarcelona fashion brand looking for a Customer Service Agent. **Tasks**: - Provide accurate information about products, orders, shipping, and returns. - Resolve customer complaints and issues efficiently and effectively. - Monitor order fulfillment and shipping processes to ensure on-time delivery. - Handle and escalate complex cases to the appropriate...
-
Team Lead Collections
hace 1 mes
Barcelona, España Adevinta A tiempo completoWe are seeking an experienced Collections Team Lead to join our Barcelona office. As the Collections Team Lead, you will manage a team of collection specialists to ensure timely and efficient recovery of outstanding debts.This is a hybrid role (2-3 days in the office), reporting directly to the Head of OTC and the office is based in Barcelona (Poblenou)What...
-
Customer Success Lead
hace 4 semanas
Barcelona, España Blu Selection A tiempo completoOur client, a dynamic player in the luxury sector, is seeking an experienced Customer Success Lead to spearhead their Customer Success department. Are you passionate about delivering exceptional customer service to customers and clients within the luxury property branche? In this role, your main focus is leading the department with a focus on Customer...
-
System & Application Robotics Service Lead
hace 4 semanas
Barcelona, España ABB A tiempo completo**System & Application Robotics Service Lead**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
-
Customer Service Specialist
hace 6 días
Barcelona, España Join Our Team A tiempo completoBeyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...
-
Customer Service Associate
hace 4 semanas
Barcelona, España Dow Jones A tiempo completoThe Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron’s,...
-
Customer Service Agent
hace 4 semanas
Barcelona, España Allianz A tiempo completoAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...
-
Customer Service Manager
hace 1 mes
Barcelona, España Tamarind Intelligence A tiempo completo**The Role** We are looking to recruit a Customer Service Manager in our main office in Barcelona, Spain to run all our customer-facing communications in English for our market-leading online legal and business intelligence services for the nicotine and cannabis sectors. The position requires an individual with excellent organisational and communications...
-
Dutch Customer Service
hace 4 semanas
Barcelona, España Recruit4Work S.L. A tiempo completoAs a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Key Responsibilities - You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. - Provide advice and information on facilities and services....
-
Dutch Customer Service
hace 2 semanas
Barcelona, España Recruit4.Work A tiempo completoAs a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay. Key Responsibilities You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. Respond to customer enquiries by telephone and email regarding...