![Babel Profiles](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Lead W/ Native Level of
hace 2 meses
Are you ready for something new and challenging? Are you passionate about coaching and developing your team to accomplish success together and exceed customers’ expectations? Do you like to work in an international and innovative environment? if so, let’s get in touch
Our client is an international pharmaceutical company and a leader in the Spanish dermatology market, specializing in solutions to skin conditions and needs. They are looking for a talented Team Lead to be part of their customer care team at their headquarters in Barcelona.
**Languages**:
- Native level of Spanish
- Fluent level of English
Barcelona
- Competitive Salary
- Pharmaceutical
- Permanent
**Main Responsibilities**:
- Leading, encouraging, and inspiring the customer service team and the contact center
- Managing day-to-day operations and ensuring best-in-class, tailored customer service is provided
- Setting internal guidelines and protocols for the consumer communication style (SLA)
- Define crisis management procedures at a corporate level
- Controlling fraudulent behavior within the Community (related to QR code scanning)
- Implementing and pursuing different strategies in order to ensure an excellent customer experience on every occasion
**Core Skills/experience**:
- Relevant experience in defining customer journeys, customer experience management, and crisis management
- Experience in team management and a strong sense of teamwork
- Excellent verbal and written communication skills
- Proactive, organized, and able to work under time pressure
- Hands-on attitude and positive approach to lead the change
**What’s on offer**:
- Competitive Salary
- Flexible working hours between 7:30 and 20:00
- 1,5-hour lunch break
- Hybrid working model
- Private health and -life insurance
- 24 days of Holidays plus Semana Santa and Christmas break and a Birthday afternoon off
- Personal
- and professional growth opportunities
**Our recruitment process**:
- Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
- Step 2: Short interview with the HR Specialist
- Step 3: Interview with the Hiring Manager
- Step 4: Interview with the team
-
Barcelona, España Babel Profiles A tiempo completoAre you ready for something new and challenging? Are you passionate about coaching and developing your team to accomplish success together and exceed customers’ expectations? Do you like to work in an international and innovative environment? if so, let’s get in touch! Our client is an international pharmaceutical company and a leader in the Spanish...
-
Team Lead Customer Service Es
hace 2 meses
Barcelona, España Salesupply SLU A tiempo completoIn Salesupply we support brands and online retailers with their Customer Service online. We are currently looking for a Team Lead for our Customer Service team in our Spanish office. **Your responsibilities will be**: - You will support the Customer Service agents making sure they have enough knowledge on the projects and making sure the quality and SLA...
-
Customer Service Representative W/ Native Level of
hace 2 semanas
Barcelona, España Babel Profiles A tiempo completoOur Client is dedicated to addressing the world’s most complex filtration challenges. Through innovative solutions and groundbreaking technology, they are leading the way in advancing filtration for a cleaner and healthier world. If you want to be part of this team and make significant contributions both within the organization and in the communities they...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service Team Lead
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service With Native Level Of Dutch
hace 1 mes
Barcelona, España Talent Search People A tiempo completoDo you have experience in customer service and you have a native level of Dutch? Then take a look at this offer, it might be your opportunity! You are a good match if: - You have a native level of Dutch. - You can speak English in a high level. - You are customer oriented. - You are comfortable to communicate through phone calls. - You are patient and...
-
Customer Service Agent with a Native Level of
hace 3 semanas
Barcelona, España Talent Search People A tiempo completoOur client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona! Tareas **As a Customer Service Agent, your responsibilities include**: - Assisting customers with installations and new settings of their terminals - Troubleshooting reported issues - Maintaining...
-
Customer Service with a Native Level of Dutch
hace 4 semanas
Barcelona, España Talent Search People A tiempo completo**Organization**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **Function**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders. - You will ensure effective service and administrative support for the...
-
Customer Service with a Native Level of Dutch
hace 4 semanas
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **¿Qué harás?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders. - You will ensure effective service and administrative...
-
Customer Service with Native Level of French
hace 4 semanas
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **¿Qué harás?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders - You will ensure effective service and administrative...
-
Customer Service with a Native Level of Italian
hace 3 semanas
Barcelona, España Talent Search People A tiempo completo**Where will you work?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **What will you do?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders. - You will ensure effective service and administrative...
-
Customer Service with Native Level of French
hace 4 semanas
Barcelona, España Talent Search People A tiempo completo**Where will you work?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **What will you do?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders - You will ensure effective service and administrative...
-
Customer Service with Native Level of Dutch
hace 3 semanas
Barcelona, España Talent Search People A tiempo completo**Where will you work?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **What will you do?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders - You will ensure effective service and administrative...
-
Customer Service with Native Level of Dutch
hace 4 días
Barcelona, España Talent Search People A tiempo completoPerfiles Atención al Cliente y Soporte Técnico Long-term contract Vallès Occidental, Spain Full-time Competitive salary - Incorporación inmediata **¿Dónde trabajarás?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **¿Qué harás?**: - As a Customer...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. **Your responsibilities and impact as a **Customer Service Team Lead** will be**: - Leading and motivating a team of customer service representatives to achieve performance targets and...
-
Customer Service Team Lead
hace 2 semanas
Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. **Your responsibilities and impact as a **Customer Service Team Lead** will be**: - Leading and motivating a team of customer service representatives to achieve performance targets and...
-
Customer Service with a Native Level of Danish
hace 4 días
Barcelona, España Talent Search People A tiempo completoOur client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona! Tasks **As a Customer Service Agent, your responsibilities include**: - You will be assisting customers with installations and new settings of their terminals - You will be troubleshooting...
-
Customer Service with Native Level of English
hace 3 semanas
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is an American company of the industrial sector, present worldwide and providing highly technological solutions of air filtering. **¿Qué harás?**: - As a Customer Service Representative: - You will process, monitor and follow up customers' purchasing orders - You will ensure effective service and administrative...