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Customer Service Team Lead
hace 4 meses
If you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you.
**Your responsibilities and impact as a **Customer Service Team Lead** will be**:
- Leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.
- Providing guidance, coaching, and mentorship to team members to enhance their skills and professional development.
- Overseeing and maintain high standards of customer service by monitoring interactions, ensuring prompt issue resolution, and identifying areas for improvement
- Collaborating with cross-functional teams to identify and implement process improvements to enhance the overall customer experience
- Analyzing customer feedback and data to make informed recommendations for service enhancements
- Facilitating training sessions for new hires and ongoing skill development for existing team members
- Keeping the team updated on product knowledge, company policies, and industry trends
- Generate and analyze reports on key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- Provide regular updates to management on team achievements, challenges, and goals
**Skills, qualifications and interests you need to succeed in this role**:
- Native level of German and very fluent level of English
- Bachelor's degree in Business, Management, or a related field (or equivalent work experience)
- Proven experience in a customer service role with at least 2 years in a leadership or supervisory position
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric mindset
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Proficient in using customer service software and tools
**What's in it for you?**:
- International work environment
- Permanent contract
- Rotative shift schedule
- Professional development opportunities
**Is this project not the best fit for you? Feel free to check our other opportunities in the** Sales Management** field in Spain or send us your CV to be considered for other projects or future opportunities.
