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Customer Service Team Lead
hace 2 meses
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Empresa reconocida. As a key member of our customer service department, you will be responsible for leading a team of customer service agents and ensuring that our customers receive exceptional service.
Key Responsibilities:- Team Leadership: Lead and manage a team of customer service agents to achieve exceptional customer satisfaction and service quality.
- Quality Assurance: Develop and implement quality assurance processes to ensure that our customer service standards are met and exceeded.
- Performance Management: Coach and develop team members to improve their performance and achieve their full potential.
- Customer Engagement: Build and maintain strong relationships with customers to understand their needs and preferences.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Leadership Experience: Proven experience in leading a team and managing customer service operations.
- Customer Service Expertise: Strong knowledge of customer service principles and practices.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
- Collaboration: Ability to work collaboratively with cross-functional teams to achieve business objectives.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Work Environment: A collaborative and dynamic work environment.
- Recognition and Rewards: Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates.
