Customer Service Team Lead

hace 2 meses

Barcelona, España Freudenberg Group A tiempo completo

Empowering people, creating technology.

**Responsibilities**:
- Team Lead of of 4 people (experience not mandatory)- Complete customer management: telephone service, offers, orders, documentation, etc.- Archiving and management in CRM and SAP and maintenance of the system.- Communication and support to other KLI departments to support the global objectives of the company.- Support and coordination of the department's tasks, according to the indications and organisation defined by the Customer Service Centre Manager.- Management of digital Systems: SAP (SD Module), EDI, RPA, E-commerce- Reporting- KPI’S- Automation projects- Direct Customers- Process improvements- Cooperation with the Customer Service of the Southern European region

Qualifications:
- Studies in commercial management or similar- High level of SAP (SD Module)- Office- English Proficiency- French (not mandatory)- Customer Orientation- Leadership skills- Communication, organization, decision-making and prioritization skills- Teamwork / initiative / planning

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication GmbH Ibérica S.en C.

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