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Customer Service Team Lead

hace 4 meses

Barcelona, España Blu Selection A tiempo completo

If you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. 
 

Your responsibilities and impact as a Customer Service Team Lead will be:
  • Leading and motivating a team of customer service representatives to achieve performance targets and deliver outstanding service.
  • Providing guidance, coaching, and mentorship to team members to enhance their skills and professional development.
  • Overseeing and maintain high standards of customer service by monitoring interactions, ensuring prompt issue resolution, and identifying areas for improvement
  • Collaborating with cross-functional teams to identify and implement process improvements to enhance the overall customer experience
  • Analyzing customer feedback and data to make informed recommendations for service enhancements
  • Facilitating training sessions for new hires and ongoing skill development for existing team members
  • Keeping the team updated on product knowledge, company policies, and industry trends
  • Generate and analyze reports on key performance indicators (KPIs) to assess team performance and identify areas for improvement.
  • Provide regular updates to management on team achievements, challenges, and goals
Skills, qualifications and interests you need to succeed in this role:
  • Native level of Dutch and very fluent level of English
  • Bachelor's degree in Business, Management, or a related field (or equivalent work experience)
  • Proven experience in a customer service role with at least 2 years in a leadership or supervisory position
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric mindset
  • Ability to thrive in a fast-paced environment and adapt to changing priorities
  • Proficient in using customer service software and tools
What's in it for you? 
  • International work environment
  • Permanent contract 
  • Rotative shift schedule
  • Professional development opportunities
Is this project not the best fit for you? Feel free to check our other opportunities in the Sales Management field in Spain or send us your CV to be considered for other projects or future opportunities.
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