Customer Support Agent

hace 3 semanas

Barcelona, España CPM A tiempo completo

**Description**:
We’re looking for Customer Service Advisors who are fluent in the Flemish language and have a good level of English, are excited by innovation and thrive on challenges to join our vibrant customer care team

**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**:Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**:Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**What you’ll be doing?**
- As you work, you will be using leading-edge diagnostic tools to help guide clients in solving issues.
- You will be looking to respond to our customers in a timely manner and aiming to have a first-response resolution where possible.
- You’ll be a Brand Ambassador by educating customers on our service and brand values.
- Working alongside our internal and external teams to look into and resolve customer concerns.

**Requirements**:
**What skills & experience you’ll bring to us?**
- Passion for delivering exceptional customer service.
- Strong communication, problem-solving, and interpersonal skills.
- Fluent level of written & spoken Flemish with a high level of English.
- Previous experience in a customer service or support role is a plus.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organised and able to prioritise the workload with the ability to work under pressure

**Benefits**:
**What do we offer?**
- Salary: €24,000 gross/yearly_._
- Contract: Permanent contract (1-month probation period).
- Holidays: 24 holidays per calendar year.
- Work model: Office-based _(with Hybrid working option)_ from our office in Barcelona.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

**#wecare #wearecurious #weachievetogether

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