Swedish Speaking Customer Support Agent

hace 6 meses

Barcelona, España Rubiko A tiempo completo

**Job Summary**:
As a **Swedish speaking Customer Support Agent** at Rubiko, your key responsibility is to engage in close collaboration with your team leader, ensuring alignment within our customer support team. Your primary focus involves delivering first-level support with an emphasis on providing high-quality service. This includes addressing concerns related to online gaming, gambling, finance, technology, and any other relevant issues within the customer support department. Your role is integral in establishing a responsive and efficient support system that effectively tackles a diverse range of customer inquiries and issues.

**Key Responsibilities**:

- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services.
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered.
- Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere.
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases.

**Qualifications**:

- Previous experience in the Customer Support industry is an advantage.
- IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry.
- Excellent written and verbal communication skills.
- Great team player and ability to work with autonomy and good initiative.
- Can work well under pressure and navigate online on multiple platforms.
- Eager to learn and keep up with new updates information in a fast-paced industry.
- Adaptability to work on shifts and some weekends rotation basis with the rest of the team

**Language Skills**:

- Fluency in Swedish and English, both written and spoken.

**Benefits**:
Remote work and allowance

E-Learning professional development program.

Wellness Benefits.

Competitive fixed salary + commissions + bonuses.

Assistance to obtain NIE and SS number.

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