Riga Customer Support Agent Opportunity with Swedish Fin-Tech

hace 1 semana


Barcelona, Barcelona, España Multilingual Jobs Worldwide A tiempo completo

We are seeking a skilled Dutch-speaking Customer Support Agent to join our client's team in Riga, Latvia. This is an exciting opportunity to work on a prestigious project with a renowned Swedish fin-tech client.

About the Client

Our client represents the connected world, offering innovative information technology experiences that enable enterprises, associates, and society to rise. With professionals across 90 countries, they serve 988 global customers, including Fortune 500 companies. Their convergent digital design experiences deliver tangible business value and stakeholder satisfaction.

Job Description

As a Customer Support Agent, you will:

  • Handle phone calls with customer queries and provide resolutions.
  • Record case resolutions in the contact center tool based on client communication.
  • Evaluate cases within the case life cycle, meeting individual balanced scorecard criteria.
  • Escalate priority issues per client specifications.
  • Work independently and collaboratively, fostering effective communication with internal and external contacts.

You will be responsible for providing exemplary customer satisfaction and meeting quality standards on all handled contacts.

Requirements

To be successful in this role, you should have:

  • Fluent Dutch language skills (written and spoken).
  • Manageable English skills (B1+ or better) for documentation and logging purposes.
  • Previous experience in outsourced customer service environments is advantageous.
Benefits

We offer a permanent contract after passing probation, relocation support (based on situation), premium medical insurance covering routine health checks, dental, vision, prescription drugs, mental health support, and more.

Estimated Salary: €40,000 - €55,000 per annum (dependent on experience)

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