Customer Service Agent
hace 4 días
.Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for YouPurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals.Responsibilities:Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.Remote Assistance: Identify and address the root causes of the assistance requests.Record all Customer contact in order to track activities.Data Management: Input relevant customer data into the case management system.Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.Process Improvement: Continuously work to improve the efficiency and quality of process workflows.Documentation: Prepare, update, and archive all required documents, templates, and records. Attend meetings as required, providing personal results and feedback.Deliver the best possible customer support in line with project guidelines.Apply MSX business knowledge and methodology to provide a high-quality business service.Implement corrective and preventive actions to ensure project objectives are met.Clearly and promptly document and share best practices with teams to enhance customer handling.Requirements:Fluent Swedish language knowledge and at least intermediate English language knowledge.Strong interpersonal skills with a persuasive and negotiation-focused attitude.Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.Problem-solving skills, with logical thinking to break down complex issues and develop solutions.Adaptability to manage time pressure and changing priorities.Resilience, discipline, pragmatism, and punctuality in work tasks.Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus).Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus
-
Customer Service Agent
hace 2 semanas
Barcelona, Barcelona, España Exoticca A tiempo completoCustomer Service AgentExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our team is seeking a Customer Service Agent to join our dynamic and multicultural team in rapid international growth.Key Responsibilities:Provide pre-departure customer support: answer incoming...
-
Customer Service Agent
hace 7 días
Barcelona, España MSX INTERNATIONAL A tiempo completo**Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?** **Then MSX has an interesting opportunity for You!** **Purpose of the role**: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
-
Customer Service Agent
hace 2 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...
-
Customer Service Agent
hace 4 semanas
Barcelona, España Ef Education First Gruppe A tiempo completo.Customer Service Agent (Spanish speaker)EF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform. English Live has lots of users per year,...
-
Barcelona, Barcelona, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Respond to...
-
Barcelona, Barcelona, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Respond to...
-
Customer Service Agent
hace 2 meses
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...
-
Customer Service Agent
hace 4 días
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
Customer Service Agent
hace 4 días
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
-
Customer Service Agent
hace 3 semanas
Barcelona, Barcelona, España Barcelona Activa A tiempo completoJob Title: Customer Service Agent - Maritime CustomsBarcelona Activa is seeking a highly organized and proactive Customer Service Agent - Maritime Customs to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate customs clearance, and maintaining a high...
-
Customer Service Agent
hace 3 semanas
Barcelona, Barcelona, España Barcelona Activa A tiempo completoJob Title: Customer Service Agent - Maritime CustomsBarcelona Activa is seeking a highly organized and proactive Customer Service Agent - Maritime Customs to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate customs clearance, and maintaining a high...
-
Customer Service Agent
hace 5 meses
Barcelona, España Recruit4Work S.L. A tiempo completoFirst priority on people who already in Barcelona Tasks For one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English. **Requirements**: Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? - You are...
-
Airline Customer Service Agent
hace 3 semanas
Barcelona, Barcelona, España Adm Value A tiempo completoAbout the JobAdm Value, a leading outsourcing company, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent for our airline miles program. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving...
-
Airline Customer Service Agent
hace 3 semanas
Barcelona, Barcelona, España Adm Value A tiempo completoAbout the JobAdm Value, a leading outsourcing company, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent for our airline miles program. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving...
-
Dutch-speaking Customer Service Agent
hace 4 semanas
Barcelona, España futuHRe consulting A tiempo completoWe are futu**HR**e, a boutique Human Resources consulting firm specializing in Recruitment and Employer Branding. We are looking for a motivated and friendly Dutch-speaking Customer Service Agent to join our client’s team, with a focus on customer service for the entertainment industry. **Responsibilities**: - Provide information about our products and...
-
Customer Service Agent
hace 4 días
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan?Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
Customer Service Agent
hace 4 días
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
Customer Service Agent
hace 4 semanas
Barcelona, España Ef Education First A tiempo completoEF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform.English Live has lots of users per year, all of whom are looking to learn and...
