Customer Service Agent
hace 4 semanas
.Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for YouPurpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles, whether owned or leased through a subscription. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer satisfaction and project goals.Responsibilities:Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.Remote Assistance: Identify and address the root causes of the assistance requests.Record all Customer contact in order to track activities.Data Management: Input relevant customer data into the case management system.Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.Process Improvement: Continuously work to improve the efficiency and quality of process workflows.Documentation: Prepare, update, and archive all required documents, templates, and records. Attend meetings as required, providing personal results and feedback.Deliver the best possible customer support in line with project guidelines.Apply MSX business knowledge and methodology to provide a high-quality business service.Implement corrective and preventive actions to ensure project objectives are met.Clearly and promptly document and share best practices with teams to enhance customer handling.Requirements:Fluent Swedish language knowledge and at least intermediate English language knowledge.Strong interpersonal skills with a persuasive and negotiation-focused attitude.Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.Problem-solving skills, with logical thinking to break down complex issues and develop solutions.Adaptability to manage time pressure and changing priorities.Resilience, discipline, pragmatism, and punctuality in work tasks.Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans.Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams (empathy is a plus).Proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel).Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus
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Customer Service Agent
hace 1 mes
Barcelona, España MSX INTERNATIONAL A tiempo completo**Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?** **Then MSX has an interesting opportunity for You!** **Purpose of the role**: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...
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Customer Service Agent
hace 3 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...
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Customer Service Agent
hace 2 meses
Barcelona, España Ef Education First Gruppe A tiempo completo.Customer Service Agent (Spanish speaker)EF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform. English Live has lots of users per year,...
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Regional Customer Service Agent Team Lead
hace 1 semana
Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoJob Title: Regional Customer Service Agent Team LeadAbout the Role:Centrient Pharmaceuticals, a leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals, is seeking a Regional Customer Service Agent Team Lead to join our Commercial / Customer Service department in Barcelona. As a hands-on team leader, you...
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Customer Service Agent
hace 3 meses
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completoCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...
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Customer Service Agent
hace 4 semanas
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 4 semanas
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...
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Senior Customer Service Agent
hace 1 semana
Barcelona, Barcelona, España Webhelp Spain A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Agent to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex customer issues, and maintaining a high level of service quality.ResponsibilitiesSolve customer complaints and doubts in a timely and...
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Customer Service Agent
hace 6 meses
Barcelona, España Recruit4Work S.L. A tiempo completoFirst priority on people who already in Barcelona Tasks For one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English. **Requirements**: Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? - You are...
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Dutch-speaking Customer Service Agent
hace 2 meses
Barcelona, España futuHRe consulting A tiempo completoWe are futu**HR**e, a boutique Human Resources consulting firm specializing in Recruitment and Employer Branding. We are looking for a motivated and friendly Dutch-speaking Customer Service Agent to join our client’s team, with a focus on customer service for the entertainment industry. **Responsibilities**: - Provide information about our products and...
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Customer Service Agent
hace 4 semanas
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan?Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 4 semanas
Barcelona, España Msx International Inc. A tiempo completoCustomer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 4 semanas
Barcelona, España Ef English Live A tiempo completoCustomer Service Agent (Portuguese speaker) EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English...
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Customer Service Agent
hace 2 meses
Barcelona, España Ef Education First Gruppe A tiempo completoCustomer Service Agent (Spanish speaker)EF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform. English Live has lots of users per year,...
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Customer Service Agent Team Lead
hace 2 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completo.DescriptionCentrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our...
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Customer Service Agent Team Lead
hace 3 meses
Barcelona, España Centrient Pharmaceuticals A tiempo completo.Description Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With...
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Customer Service Agent Team Lead
hace 3 semanas
Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo.Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our...
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Customer Service Agent
hace 2 semanas
Barcelona, España MSX International Inc. A tiempo completoCustomer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
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Customer Service Agent
hace 6 meses
Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand. Position: Customer Service Agent Location: Barcelona, Spain Employment type: Full-time or Part-time (25 hours per week) Work model:...
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Customer Service Agent
hace 4 semanas
Barcelona, España EF English Live A tiempo completoCustomer Service Agent (Portuguese speaker) EF English Live Customer Success Team is looking for an enthusiastic Customer Success Agent to join our team based in Barcelona's office. As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English...