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hace 8 horas

Barcelona, España Cataloxy A tiempo completo

.Ofertas de empleo Customer Service Agent (French Speaker)Publicada: 24.01.2024. Actual hasta: 22.12.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.Customer Service Agent (French Speaker), BarcelonaSalario: a convenirDescripción de la ofertaWhat is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we offer?As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.What will you do?Provide pre-departure customer support:Answer incoming calls and emails.Provide destination and trip information.Help with visas and country-specific entry requirements.Add or remove excursions.Make cancellations, service amendments and refund requests.Provide information about land and flight services.Help to solve confusion or problems with customer bookings.Provide in-destination customer support:Handle incoming calls, emails and Whatsapp messages.Support customers with flight delays or cancellations.Provide information about daily activities whilst in the destination.Manage communication about crisis situations.Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc.Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environmentRequirements+2 years of contact centre and/or customer service experience.Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.Master at communication, listening and soft skills Able to assess a caller's needs and provide appropriate recommendations

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