Customer Support Agent

hace 6 meses

Barcelona, España Aspire Software A tiempo completo

**Customer Support Agent - Hybrid - Barcelona**

**We are hiring at Telematel for a Customer Support Agent to join our team**

An entry-level position within Telematel's Customer Care team is on offer, for a graduate with some experience in customer care, business support or business administration to join our team. You will act as a liaison between the company and our customers to deliver an exceptional experience to all our users who use Telematel products and software solutions. You will collaborate using Telematel solutions documentation, manuals and training content to improve and ensure that our customers get the most out of our products and services.

**About Telematel**

**Here is a little window into our company**: Telematel was acquired by Valsoft and now operates within the Aspire Software portfolio, the operational arm of Valsoft, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

**About you**:

- Having a higher degree, diploma or degree in Accounting, Finance, Business, or a similar discipline is essential
- You will be looking for an entry level position within a software technology company and looking to take your first steps in a customer service team where you will learn your trade within an experienced team in Barcelona
- Previous experience in a customer service or similar environment is desirable
- Knowledge and experience in accounting or finance would be an advantage
- You like people and care about their success
- Entrepreneurial mindset, extremely organised, detail oriented and deadline oriented
- You don't let the little things slip through your fingers
- Effective and engaging communication skills
- Ability to multi-task and work on multiple projects and responsibilities at the same time
- Fluency in Spanish is essential
- Fluency in English is a plus
- Must be legally authorised to work in Spain

**What we offer**:

- Being part of a committed, dedicated and diverse team in a mutually supportive local and international environment
- Real opportunities for promotion within the organisation
- Two days a week of telecommuting
- Flexible compensation plan so you can customise your benefits (childcare vouchers, restaurant vouchers and transport)
- Corporate events and various activities that will help you in your professional and personal development
- Catering service if you don't want to take your meals from home
- Smartpoint so you can receive your orders/purchases in the office
- Paddle tennis court on the premises

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