Customer Support Agent With Fluency In Danish
hace 3 semanas
About the Role
We are seeking a skilled Customer Support Agent to join our team at CPM International. As a Customer Support Agent, you will be the first point of contact for our clients, handling customer queries over the telephone, email, chat, and social media.
Key Responsibilities
- Provide high-quality customer service to our clients, ensuring that their queries are resolved efficiently and effectively
- Develop a sound understanding of the products and services offered by our client
- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way
- Offer an omnichannel service to our consumers via telephone, email, chat, and social media
- Embrace our company values and act as a brand ambassador
Requirements
To be successful in this role, you will need:
- A fluent level of Danish with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
What We Offer
As a Customer Support Agent at CPM International, you will have the opportunity to work for a global company with a diverse range of clients and products. You will also receive:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Hybrid working arrangement with 4 days per month at the office and the rest working from home
- Access to ongoing training and development opportunities
- Employee Assistance Program and Employee Benefits Club
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to submit your CV to us. We look forward to hearing from you.
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