Customer Support Agent

hace 1 semana


Barcelona, España DaoPay A tiempo completo

**Customer Support Agent | Barcelona | Part-Time (15h - 30h weekly)**

**The Tasks**:

- Provide End User support for DaoPay Phone Payments (PaybyCall or SMS where customers pay via phone or mobile) and additional payment solutions
- Identify potential issues based upon incoming queries
- Assist the Fraud Department with transaction monitoring on a daily basis
- Maintain an open communication with other departments in the office

**Your Profile**:

- Studying any IT related fields of study
- Strong communication skills and willing to communicate with internal and external partners
- Excellent oral and written communication skills in **English**; **fluency** in the **German **language is highly advantageous, additional languages welcome
- Interested in payment services
- Being a team player
- Solution oriented and willingness to grow in the company
- You enjoy a multi-tasking environment
- Good overall technical understanding
- Working knowledge of MS Office; tech savvy and knowledge of additional software is most welcome

**Our Offer**:

- An opportunity to join a small and talented team in a growing, diverse and innovative FinTech company
- Welcoming and international work environment with a flat hierarchy
- Inspiring work community with the opportunity to work and learn alongside talented professionals
- Possibility to grow within the firm and further development of skills
- Weekly team lunches provided by the company
- Daily supply of healthy food options and snacks (vegetables, fruits, tee, etc.)

Tipo de puesto: Jornada completa, Media jornada

Salario: 1.800,00€ al mes

Horas previstas: mínimo 15 a la semana

Preguntas para la solicitud:

- You are eligible to work on the Spanish labor market.

Experiência:

- Kundenservice: 1 año (Deseable)

Idioma:

- Englisch (Obligatorio)
- Deutsch (Deseable)

Ubicación del trabajo: Empleo presencial


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