Customer Support Agent
hace 4 semanas
Alea is an award-winning leader in the field of online gaming, with a decade of experience in the industry. We are dedicated to delivering a fully licensed aggregation platform to our customers, while offering high-performance gaming solutions and top-quality services to the marketplace. We aim to create a remarkable experience whether it’s for players, our associates, or our employees.
We are searching for an English-speaking Customer Support Agent to be part of our team. You will be providing customer support to our clients in the iGaming industry.
**The main responsibilities include**:
- Communicate with our customers via the ticketing system.
- Provide customer support on gaming, technical, or any applicable issues related to the Customer Support Services
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
- Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
**Required qualifications**:
- Previous experience in the Customer Support industry is an advantage
- IGaming knowledge is a plus (not mandatory)
- Fluent in english - both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Great team player and ability to work with autonomy and good initiative
- Eager to learn and keep up with new updates information in a fast-paced industry
- Keen on investigating on your own to find solutions
- Adaptability to work on weekends (2 weekends per month)
- This position is available for day or evening shift:
- Day/Evening Operating Hours: 9:00-18:00/14:00-22:00
**What we offer**:
- Private medical insurance.
- Remuneration plan for restaurant, transport, and kindergarten.
- Flexible working environment and reduced schedule in August.
- Cool perks such as fresh fruit and healthy snacks at the office
- A fast-paced environment and a flat organization where we foster collaboration and creativity
- Possibility for remote working.
- A friendly, caring, and collaborative team & opportunities to grow and advance your career
- 23 vacation days per year and 3 personal days
- Gym in the office
Location**:Barcelona**
**Salary**: From 25,000.00€ per month
Application Question(s):
- Do you prefer a day shift (+ 2 weekends per month) or an evening shift (+ 2 weekends per month)?
**Language**:
- English (required)
Work Location: Hybrid remote in Barcelona
Application Deadline: 04/08/2023
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