Manager Service Operations

hace 3 meses

Barcelona, España SITA A tiempo completo

**Overview**:
**Manager of Platform Operations**:
As a Manager of Platform Operations, you will lead all aspects of Platform Engineering’s technical & data expertise to deliver the best and world-class user experience on the services that we provide. Cultural fit is a must, as you will need to be self-motivated, a critical problem solver, data-driven, results-oriented, with a focus on delivering outstanding user experience.- You will manage the Platform Operations efforts across independent functional teams comprised of Architecture, Engineering, Security and Solution Architecture and will lead a strong and experienced team to negotiate requirements with demanding internal and external clients and pushing us toward project milestones, driving daily agile-like stand-ups to promote team communication and keep the team motivated.- Role is based in Barcelona, Spain.Are you ready to be part of the future?

**What will you do**
- Accountable for process definition, promotion, and understanding of governance of the processes as well as driving implementation, adoption, and continuous improvement.
- Prioritize and maintain the backlog and ensure agile practices are performed in planning of weekly sprints.
- Identify inter-dependencies between the various partner groups to ensure all are aligned and risks are identified, mitigated, and communicated.
- Build a knowledge base with lessons learned from incidents and support issues to support.
- Work with other teams to encourage Agile & practices (deployment, monitoring, observability, Scalability).
- Establish Service Level Agreements and Operational Level Agreements.

**Qualifications**:
**Who you are**
- 4+ years of people management and team leadership experience in large scale, 24x7x365, mission critical enterprise heterogeneous infrastructure leveraging SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science
- Background infrastructure / Platform Operations / SRE for highly available, large-scale SaaS platforms (Azure) and experience in latest trends.
- Solid understanding of software development life cycle, debugging, optimization, and/or troubleshooting - hands-on experience with common programming languages preferred.
- Experience building large and geographically disperse infrastructure supporting business-critical cloud & on-premises services.
- Experience operating and maintaining production systems in a Linux private and public cloud environment.
- Extensive experience leading teams responsible for customer facing systems in a high uptime 24X7 environment.
- Experience in Automation like centralized log, collection, monitoring, vulnerabilities patching and audits.
- Experience in tools like New Relic, Nagios and ServiceNow
- Understanding of deployment automation tools Puppet and Chef
- Understanding of database technologies
- Excellent communication skills for working across the organization, capable of building strong relationships with peers and leadership.
- Experience managing transformational projects and organizational change management initiatives (1 or 2 in past)
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations Ability to deliver quantitative metrics of the environment to help with planning and execution of service delivery.

**_
- **

**_What we offer_**
SITA’s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

**_ Welcome to SITA_**:

- We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?_

**_ Keywords_**_: Senior SRE, SRE, Kubernetes, Linux, Docker, Cloud_

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