Service Operations Change Manager

hace 7 días

Sant Cugat del Vallès Barcelona provincia, España Boehringer Ingelheim España, S.A. A tiempo completo

**Services Operations Change Manager**:
As the Services Operations Change Manager, you will be accountable for change management and communications to support the entire Human Pharma Services (HPS) Organization.

There are two primary objectives for the role and the change management and communications activities: The first is to maximize adoption and value of HPS services to the entire HP organization. The second is to maximize effectiveness of the HPS team (including partners).

**Tasks & responsibilities**:
The Service Operations Change Manager will:

- Work as part of the Service Operations and Development Team with responsibility for creating and managing a change management and communication plan
- Setup a framework and plan to empower all HPS teams to execute their change management and communications plans in an aligned and consistent fashion
- Execute on cross-team change management and communication tactics such as team events, webinars, customer feedback and surveys, and onboarding process
- Manage the team’s online portal and content
- Work closely with the Goto Market Transformation Team to ensure plans are aligned with the broader change management and communication plans

**Requirements**:

- Bachelor's degree in Business Administration or Science and/or comparable.
- Change management and/or Communications certification is preferred
- At least 5 years of experience with and knowledge of change management and communications principles, methodologies and tools
- Leading change management and communication activities in multinational organizations at high complex level.
- Exceptional program and project management experience with regards to implementation of change management strategies and plans.
- Strong financial/budget management experience
- Profound understanding of pharma industry strategic needs, business models, and external market environment and trends with the ability to translate knowledge into strategic solutions.
- Strong understanding of corporate vs country responsibilities and structures.
- Strong lateral leadership skills across cross-functional teams.
- Complex problem-solving skills in an ambiguous environment with the ability to comfortably interact in senior business environment.
- High emotional intelligence including experience in working across cultures and in global roles.
- Excellent analytical and problem-solving skills.
- Language: Fluency in oral and written English; further language skills would be an asset Strong results orientation. Ability to plan and organize work. Observation, interviewing and listening skills.

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Estamos continuamente trabajando porque queremos diseñar para ti la mejor experiência. Estos son algunos ejemplos de cómo te cuidaremos:

- Horario flexible
- Seguro de vida y accidente
- Seguro médico a un precio competitivo
- Inversión en formación y desarrollo
- Cuidado de la salud
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