Process Expert Manager

hace 3 meses

Madrid, España JTI - Japan Tobacco International A tiempo completo

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the opportunity to grow, travel and develop, **amazing things can happen**.

That’s why our employees, from around the world, choose to be a part of JTI.** It is why 83% of employees feel happy working at JTI.** And why we’ve been awarded **Global Top Employer status, nine years running**.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

**Process Expert Manager**

**Senior Business Capability Manager - Digital B2B2C**

The BTS M&S Digital Customer Process Expert Manager acts as a liaison between Business Stakeholders and Global Technical Teams to implement the approved process changes.

**Main areas of responsibilities**:

- _Business Analyst_: understanding business demand, functional design / user story preparation according to the Marketing and Sales (M&S) global business processes, including process flow, business rules and data model requirements
- _Functional area ownership_: Global Reference Model (GRM) specific area ownership, ensuring the functional roadmap evolution in the frame of a global and standardized approach
- _Applications / Solutions Ownership & Maintenance_: Applications maintenance in the context of his/her functional workstream, providing with expert knowledge of business processes and its related system functionality. Close interaction with other involved teams to coordinate bug fixing, change request implementation and service operations
- _Change Agent_: Change management activities ensuring all milestones related to the business processes under his/her responsibility are properly achieved (analysis, scope definition, functional design delivery, testing and closure)
- _Business Engagement_: Point of contact for markets (business and local IT), ensuring the promotion and adoption of the IT global solutions and providing with the best practises required. Support the markets assigned in the context of M&S solutions
- _Project Management_: Managing M&S projects under his / her responsibility throughout the different phases (Assessment, Scoping, Planning, Deployment and Closure) in an agile context. Working in partnership with business stakeholders to ensure main business priorities alignment, and close coordination and collaboration with the rest of IT stakeholders to ensure project delivery

**Requirements**:

- Master’s degree or equivalent in Engineering, Technical Sciences. Strong IT background
- Additional Business Education based on Trade Marketing is a plus
- 8+ years holding a functional position
- 5+ years of project management experience
- Experience with major CRM solutions
- Good understanding of Business Intelligence concepts. Experience with BI market leader solutions is a plus
- Good working knowledge of business and related processes in FMCG industry
- Excellent communication and interpersonal skills: Ability to influence and shape business demand. Good presentation skills
- Experience in interaction with the business and end users. Ability to transform business requirements into requirements for technical functions
- Fluent in written and spoken English
- Capable of working in a multinational environment
- Experience working with virtual teams
- Good team player with a proactive mindset
- Customer oriented
- Available for travel when required

**Recruitment process**:
Thank you very much for your interest in the role. You are welcome to apply.

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