Process Expert Manager

hace 4 días

Madrid, Madrid, España Mygwork A tiempo completo
About the Role

This position is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. We are seeking a highly skilled Process Expert Manager to join our team.

Job Summary

The Process Expert Manager will act as a digital and technical business partner, working under the BTS Team Lead/Business Expert lead to implement approved process changes and continuous business improvement. The successful candidate will provide expertise in application/process specialization to support daily operations and effective performance of business solutions.

Key Responsibilities
  • Provide application support for Production and Development, focusing on critical/complex incidents and significant change/service requests.
  • Analyze business process/system changes requests, prioritizing changes and checking impact on the Global Reference Model (GRM) and applications customizing.
  • Redesign or adapt business processes to change requests, ensuring alignment with the GRM.
  • Ensure system integrity and performance, maintaining up-to-date documentation in their scope of responsibility.
  • Work with power users to document processes from a business perspective.
Requirements
  • University degree or equivalent in Business Relationship Management and IT Service Management.
  • Strong interpersonal skills and ability to identify and collaborate with key stakeholders across functions.
  • System maintenance, security, and upgrades experience, including IT Service Now – Business Services, Change (project) Mgmt, and Reporting.
  • 5+ years of experience with communication and collaboration tools and SaaS application management.
  • Fluent English language skills.
What We Offer

Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

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